Director of Residential Services

Description

Provides leadership and vision for all aspects of programs and services within the agency’s Employment Services. Responsibilities include operational controls, administrative and reporting procedures, and people systems to ensure customer satisfaction, operating efficiency, financial strength and effective growth in accordance with strategic planning and CEO and COO directives. Plan, implement, administer and evaluate overall performance within assigned service line. Assesses community needs and coordinates resources to enhance service delivery and maximize consumer outcomes. Prepares and administers program budgets, with administrative oversight. Provides guidance, leadership and coaching to assigned personnel. Uphold and promote agency’s mission statement.  

Duties/Responsibilities:

A.  Staff Management 

1. Provide guidance, feedback and coaching for all subordinates. 

2. Assist with the hiring and training of assigned staff. 

3. Provide informal feedback and formal performance evaluations for staff as needed and in accordance with agency policies. 

4. Coordinate and lead meetings and other staff activities. 

5. Assist staff with providing services as needed. 

6. Work in conjunction with leadership team to ensure agency success. 

B.  Program Coordination 

1. Guide the direction of the assigned service line(s) to maximize participant outcomes, customer satisfaction, profitability, productivity, efficiency, and achievement of strategic goals. 

2. Will serve as the agency “expert” for assigned service line(s), staying abreast of applicable funding source/accreditation standards, industry trends, etc. Ensure information is communicated to staff throughout the agency as appropriate. 

3. Implement and enforce program procedures, as appropriate, to improve the overall operation and effectiveness of services. 

4. Implement internal controls to ensure quality of program functions and compliance with appropriate state and national entities. 

5. Ensure outcomes for people with disabilities based upon their desires, interests, and plans for the future. 

C.  Data Management 

1. Coordinate all reporting and documentation relating to service line. 

2. Ensure program consistency with policies, procedures, and regulations. 

3. Develop all required reports at the request of the CEO and COO. 

4. Monitor all funding documentation. 

D.  Program Relations 

1. Participate in internal and external committees. 

2. Assess stakeholder and customer satisfaction with services and programs. 

3. Recommend and implement new programs and services as needed. 

4. Assist with grant or report writing as requested. 

E.  Fiscal Manager 

1. Responsible for development of and performance to service line budget and financial goals. 

2. Monitor service line performance with budget projections and growth expectations. 

3. Oversee systems to monitor billing documentation and assure appropriate plan utilization and payment for services provided. 

4. Market services in a manner that enables the service line to meet all budget and program expectations. 

F.  Sycamore Services Team 

1. Promote and uphold the agency mission statement 

2. Promote sense of team through mutual respect and assisting co-workers as needed. 

3. Interact regularly with the leadership team to ensure the service line’s operational priorities are aligned with the total organization direction. 

Other duties as assigned 

Requirements

• Must demonstrate sound understanding of Community Integration, Social Role Valorizations, and the ability to work effectively within human service systems. 
• Strong analytical, written, verbal presentation and interpersonal skills required. 
• Membership in professional organizations is an asset. 
• Ability to travel between satellite offices and community locations. 
• Ability to work non-standard/flexible schedule. 
• Must have a valid Indiana driver’s license. 
• Strong analytical, written, verbal presentation and interpersonal skills required. 

Education and Experience:

• Bachelor’s degree in Business, Human Services, or closely related field required. 
• Master’s degree in related discipline is preferred. 
• Minimum of one-year experience in the human services field. 
• Minimum of two years of supervisory experience. 

Physical Requirements: 

• Ability to lift a minimum of 35 pounds; upper body leverage strength required.