Jobs and Careers
GE
Senior Customer Implementation Advisor
GeotabLas Vegas, United Statesfull_timeVerifiedPosted 23 Jan 2023
About the role
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Join our talent network to learn more about job opportunities and company news.
Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Implementation Specialist who is responsible for nurturing the partnerships of Geotab’s large business customers to drive product adoption and develop customized onboarding plans. This position also evaluates relevant metrics and creates unique engagement strategies to ensure superior customer success. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
As a Senior Customer Implementation Specialist your key area of responsibility will be effectively and swiftly troubleshoot complex large business customer challenges and queries. You will also facilitate and lead web-based training programs for large business customers onboarding and adapt delivery to diverse audiences. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Join our talent network to learn more about job opportunities and company news.
Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Implementation Specialist who is responsible for nurturing the partnerships of Geotab’s large business customers to drive product adoption and develop customized onboarding plans. This position also evaluates relevant metrics and creates unique engagement strategies to ensure superior customer success. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
As a Senior Customer Implementation Specialist your key area of responsibility will be effectively and swiftly troubleshoot complex large business customer challenges and queries. You will also facilitate and lead web-based training programs for large business customers onboarding and adapt delivery to diverse audiences. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.
How you’ll make an impact:
- Effectively and swiftly troubleshoot complex large business customer challenges and queries.
- Facilitate and lead web-based training programs for large business customers onboarding and adapt delivery to diverse audiences.
- Perform consistent contact with customers to ensure proper implementation of the product, portal/dashboard/reporting configuration and consultation on further enhancements to the use of Geotab products.
- Coordinate training sessions to target audiences of the curriculum and update web resources as needed.
- Support customers, internal teams and the reseller network by providing assistance when needed for all Geotab and integrated products.
- Facilitate customer feedback and follow through.
- Utilize and document all interactions in Geotab software systems, including problem resolution and relevant customer information.
- Collaborate with retention teams to offer solutions to customers.
- Expertly dissect customer needs and actively cross-sell within the Geotab Marketplace.
- Assist with training new staff in the implementation process using Geotab software.
- Support client engagement with the Geotab product through a continuous learning strategy.
- Support Geotab global strategic initiatives.
What you’ll bring to this role:
- 3-5 years experience on an implementation/onboarding/training team with organizations of 100+ employees.
- Solid understanding of the goals, requirements and challenges of large business customers.
- Experience leveraging customer success tools (i.e., Salesforce) an asset.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s