CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004742

Requisition No: 842512 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004742

 Pay Plan: Career Service

Position Number: 73004742 

Salary:  $38,959.92 - $49,608.48 / Annually 

Posting Closing Date: 12/11/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Analyst I)

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions. *
• Experience coaching, mentoring, or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries. *
• One year of Child Support Program experience.

SUBSTITUTIONS:

• A college education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required experience.

PREFERENCES:

• Preference will be given if an applicant has experience in the Case Assessment Process.

SPECIAL NOTES:

• This position is located in Tallahassee, FL
• This position has a standard workday of 8am – 5pm, Monday through Friday.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Gaps of employment of 6 months or more must be addressed on the application and ea