Sr Consultant, Advocacy Center

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The purpose of the Associate Advocacy Center is to have a centralized department where associates are assigned a dedicated advocate to help navigate and resolve a variety of complex issues. The consultant may serve as an advocate for associates and change agent in a variety of different areas – including, but not limited to: associates experiencing on-going unresolved conflict with their managers or co-workers; associates who need assistance with internal job searches/placements for a variety of reasons (discipline, reassignment, etc.);  and  associates lacking resources or information necessary to effectively perform their jobs.

Responsibilities And Duties:

Ability to compassionately connect with associates, understand and articulate the particular issues at hand, and independently and effectively advocate on associate’s behalf through resolution of a variety of complex issues.
Perform duties with independent decision-making authority.
Formulate strategic and tactical solutions to issues presented.
Ability to identify potential legal issues or issues that should be referred to Advice and Counsel Center (ACC) for investigation.
Evaluate, partner and escalate matters as appropriate, to different HR COE’s (centers of expertise).
Analyze case trends and data to proactively identify training and other continuous improvement opportunities for the department and organization.
 The major duties, responsibilities and essential functions listed above are not intended to be all-inclusive of the duties, responsibilities, and essential functions to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor.


As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.  

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

MINIMUM QUALIFICATIONS

Bachelor's degree, preferred or equivalent work experience
Field of Study: Human Resources or related

Years of experience: 3-5 Years HR experience, Customer Service Experience, or related field

SPECIALIZED KNOWLEDGE

Bachelor’s degree in human resources or related discipline preferred. At least three years of HR or related experience required. Ability to recognize and serve as an advocate in a variety of areas related to human resources and/or associate relations.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

HR Operations

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully