Operations Support Specialist - Flight Operations

Overview

Join Our Team at Wheels Up

 

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

 

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

 

We anticipate closing applications submissions for this role on (09/10/2026). If the deadline is extended, we will update this job posting accordingly.

 

Role Overview: What You’ll Be Doing

The Operations Support Specialist – Flight Operations role supports Wheels Up pilots through compensation administration, bonuses, training agreements, role and aircraft transitions, and coordination with Training, Safety, HR, Crew Planning, and Crew Scheduling. This role also serves as the primary point of contact for pilot inquiries through the Crew Support mailbox, providing timely support, direction, and resolution.

 

Work Location: This role will be based in the Member Operations Center (MOC) in Chamblee, GA, with the expectation that the selected candidate will work from the MOC at least one week per month initially, with the opportunity and expectation to transition to a full-time MOC-based schedule over time.

Responsibilities

Your Key Responsibilities (Essential Functions)

• Administer and maintain accurate pilot compensation programs, including annual pay increases, premium pay, flight-hour pay, referral bonuses, and training agreement payments and repayments.
• Serve as a primary point of contact for pilot inquiries received through the Crew Support mailbox, providing timely, accurate, and professional responses while triaging issues to the appropriate department when needed.
• Coordinate with Training, Safety, Human Resources, Crew Planning, Crew Scheduling, and other operational teams to support pilots as they transition between roles, aircraft, training, and active/inactive duty status.
• Maintain accurate and timely pilot records, including safety-sensitive employee records and documentation required for compliance and operational purposes.
• Obtain and maintain a strong working knowledge of applicable regulatory, company, and operational requirements and ensure records and processes remain compliant.
• Review and apply company policies and procedures related to pilot operations, compensation, records, and compliance while identifying opportunities to improve efficiency, accuracy, and the pilot experience.
• Perform data entry, reconciliation, auditing, and quality-control activities across recordkeeping systems, spreadsheets, and other operational platforms.
• Research, resolve, and respond to questions regarding pilot records, compensation, status, and other operational support matters, escalating complex issues appropriately.
• Support department initiatives and operational processes related to aircraft, crew, and the Wheels Up operating certificate.
• Maintain confidentiality and exercise sound judgment when handling sensitive pilot, compensation, employment, and operational information.
• Identify trends, recurring issues, and process gaps and recommend solutions that improve accuracy, consistency, efficiency, and customer service.
• Perform other duties and responsibilities as assigned in support of the evolving needs of Wheels Up operations.

Qualifications

What You Bring to the Table: Education & Certification Requirements

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Proficiency with Microsoft Office, including Excel, Word, Outlook, and OneDrive/SharePoint and DocuSign.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Exceptional attention to detail and accuracy when working with employee records, compensation information, data, and other sensitive documentation.
• Strong written and verbal communication skills with the ability to provide clear, professional, and timely responses to pilots and internal partners.
• Ability to research issues, exercise sound judgment, identify so