Client Manager

Company Description

REFID879964

As a Client Manager, you are responsible for all customer activity and the overall success of NIQ at the customer. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQ's performance. This role has deep knowledge of customer’s business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Job Description

• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity.
• Understand and leverage NIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations.
• Drive strategic thought leadership with customers leveraging NIQ tools and assets.
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners.
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation.
• Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response.
• Recognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goals.
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome.

Qualifications

• 5+ years of experience with a strong analytical background.
• Must have experience with NIQ data applications and platforms (Discover, Omni Shopper, and RMS Spectra) or similar platforms.
• Experience with syndicated data.
• Strong analytical aptitude, naturally curious, and a lifelong learner.
• Experience utilizing multiple and complex data sets problem-solving solving and proven project management skills.
• Experience in client service environment ad ability to develop, maintain and grow client relationships.
• Project management skills and ability to manage multiple priorities in complex situations.
• Skillfully communicate and work collaboratively with internal & external teams.
• Strong sense of autonomy, urgency, and accountability to delight clients.
• Highly Proficient in Microsoft Office software (Advanced Excel).
• Bachelor's Degree Required.

Additional Information

• Flexible working environment
• Health insurance
• Parental leave
• Life insurance

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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