Project Manager, Client Services (1576)

The Project Manager is responsible for the timeliness, accuracy and customer satisfaction related to customer deployments and expansions within identified geographic markets. The Project Manager will generally focus on supporting customers in identified geographic markets but may be required to manage multi-market deployments that happen in tandem. The Project Manager will lead and coordinate inter-departmental activities to ensure accurate and timely deployments. The Project Manager will coordinate customer business requirements with Sales Engineering and Data Center Operations and will interact regularly with Sales and Marketing. The Project Manager will support Sales in pre-Sales demonstrations and is responsible for ensuring a smooth and successful customer experience.

Requirements

Duties:

· Responsible for the overall planning, implementation/management and close-out of customer move-in, expansion and migration projects

· Coordinate with other Project Managers to complete multi-market deployments

· Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight

· Serve as project manager for customer interaction in Market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics

· Verify accuracy of customer implementations against a Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements

· Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders

· Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments

· Collaborate with internal business units to evaluate, identify, and resolve risk to projects

· Proactively identify areas for process improvement across all areas if the organization to ensure project excellence; collaborate with business units to implement such improvements

· First line of contact for pre/post sales implementation in geographic market

· Participate on weekly Market calls

· Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles

· Proactively identify project improvement opportunities

· Respond to email and phone inquiries

· Other projects and duties are assigned

Knowledge, Skills & Abilities:

· Ability to thrive in a hybrid work environment that consists of four days onsite per week

· Extreme attention to detail is mandatory

· Strong understanding of electrical and mechanical systems in use in a data center environment and IT Infrastructure

· Passionate drive to deliver world-class customer service

· Strong interpersonal skills are required

· Superior project management skills

· Ability to work well under pressure and meet deadlines

· Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables

· Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment

· Consistent exercise of independent judgment and discretion in matters of significance

· Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

· Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions

· Excels in a team-oriented work environment

· Excellent interpersonal, verbal and written communication skills

· Advanced computer skills (primarily Excel and Microsoft Project)

· Flexibility and creativity to meet customer needs

· Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Education/Experience:

· Project Management Professional (PMP) Certification is required

· At least 5 years’ experience in customer service

· Co-location or data center or telecommunications experience strongly preferred

· Bachelor’s Degree or equivalent years of experience

· Salesforce experience a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodat