Senior Client Services Specialist

A Senior Client Services Specialist is responsible for establishing, maintaining and growing client relationships by satisfying their technical needs in a professional, expeditious and cost effective manner. Oversees the maintenance and growth of an existing client relationship for large or time intensive clients.

• Organizes and coordinates assigned client account work in a timely and profitable manner.
• Ensures that assigned accounts are on track at all times providing regular updates to the client.
• Proactively obtains status updates for ongoing projects.
• Offers proactive solutions to the client when informing them of an issue.
• Provides quotes, organizes and processes samples for assigned client accounts.
• Coordinates work with the Operations team, QA and Business Support and other pertinent employees.
• Prepares client proposals, report, specifications, technical information, etc.
• Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Participates in trade shows and technical conferences.
• Presents obtained knowledge and information to team/appropriate coworkers after event.
• Works with business support to bill clients in a timely, concise and profitable manner.
• Provides training to colleagues on programs and processes.
• Also provides technical support to in house employees as needed.
• Maintains up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.
• Provide technical consultation to clients directly and/or through coordination with internal technical team.
• Keeps up to date with regulations and provide updates to clients.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

#LI-Hybrid

#LI-MB1

• General degree or equivalent, preferably in Technical/Engineering Discipline plus generally five years of related experience.
• Familiarity with government agencies and regulations as they apply.
• Working knowledge of Microsoft Office Suite.
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.

Hybrid role based out of our Northbrook or Chicago office, 3 days a week onsite.

What we offer:

• Total Rewards:  We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $80,000 to $90,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 10% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Learn More:

Curious? To learn more about us and the work we do, visit UL.com

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.