Communications Senior Associate

Chase is on a multi-year journey to transform the way it works and to accelerate the delivery of innovation and change. Our Technology and Product & Experience organizations are at the heart of this work. We’re looking for a talented Communications individual to join the Consumer and Community Banking Technology and Product & Experience Communications team to develop and deliver communications strategies that reach across CCB’s Technology and Product & Experience organizations and line of business employees. You’ll help to inspire and motivate our teams while on the journey with strong skills in technical writing and ability to simplify complex concepts.                                                                                                                                                                           

As a Communications Senior. Associate within the Consumer & Community Bank team you will join a respected and high-performing group treated as trusted counselors on Communications strategy. Your focus will be on Technology, but will be expected to share in the support for Product & Experience as needed. You will also dive deep to understand business needs and how best to communicate progress of goals across stakeholders. In addition, you will use your writing skills to tell stories that move people and can manage multiple projects with a close eye on the data to make sound recommendations.

Job responsibilities

• Lead Communications strategy for special projects or programs in Technology, including AI.
• Distill complex data or concepts for clear and concise technical writing.
• Support at least one senior executive with communications needs, including executive messages, site visits, presentations and town halls, in order to connect with their teams and advance business goals.
• Create and execute strategic communications plans, including measurement of success.
• Develop and manage communications tactics and channels as needed to support the strategy.
• Seek out and write interesting and compelling stories with a human connection.
• Partner with internal/external partners to drive innovation, new ideas and better ways of communicating.
• Stay current with and providing guidance on emerging communication methods, patterns, techniques and technologies/tools.
• Identify areas of efficiency and ways to execute these responsibilities more simply and effectively.

Required qualifications, capabilities, and skills

• 5+ years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology or financial services
• Experience in digital journalism, social media, digital content, change management 
• Strong technical writing skills and ability to take complex concepts and deliver them into simple/digestible communications
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies; experience working with C-suite executives
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility
• Experience with Intranet design, content development, and collaboration and measurement tools
• Bachelor’s degree in communications, Marketing, Journalism or Public Relations 
• Willing to travel up to 10%

Preferred qualifications, capabilities, and skills

• Knowledge of Agile methodology 
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive com