Project Coordinator (Telecom Open/Close)

• The Project Coordinator for Engie's Site Services Projects team provides logistical support for Engie's utility open and close  projects.  From arranging utility  services for new opens, closes, meter set up etc., this role is integral in our projects that involve hundreds or even thousands of accounts. 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/

• Support internal and external stakeholders. Assist and coordinate details for various deadline driven tasks. 
• Present solutions and reporting on site status or projects. 
• Manage multiple tasks on multiple projects including creating and implementing project timelines, answering customer requests, printing and/or creating training materials, data entry, scheduling meetings conducting training sessions, & filing documents. 
• Escalation point for client concerns and issues, and often resolve billing concerns. 
• Resolve service related issues. 
• Analyzes and reviews reports and spreadsheets for accuracy, completeness, errors, and eligibility. 
• Responds to customer complaints and concerns to ensure customer retention and satisfaction. 
• Fields incoming phone inquiries, provide information to callers regarding ongoing programs and projects, and promote Engie’s products and services. 
• Coordinates major projects enlisting assistance from co-workers and team members. 
• Generate reports, prepare and monitor invoices and expense reports. 
• Makes outgoing calls to collect contact information and details regarding utility services. 
• Manages and maintains multiple spreadsheets containing large datasets. 
• Coordinate setup and/or closure of accounts with utility providers including negotiating terms and requirements. 
• May also coordinate meter sets, including negotiating terms and requirements. 
• Create sites/accounts in system. 
• Make notations to our system and various tracking sheets providing data on the accounts. 
• Lead daily stand ups, presenting a snapshot of work performed, and coordinating with the team to resolve the various project tasks. 
• Identify and resolve errors in both written and text documents. 
• Performs related work as required. 

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

• Education/ Certifications/ Experience
  • High School Diploma or equivalent required
  • Bachelor's Degree preferred in one of the following fields; business or a related field.
  • Minimum 3 years relevant experience with project management or customer related experience required.
  • Utility/Telecom/Waste industry knowledge experience a plus.  
  • May consider a combination of relevant experience