Sr. Analyst, Warranty

JOB PURPOSE

This position’s responsibility is to monitor Dealer & PDC/Port warranty claims, coordinate and assist in managing the technical & financial settlement and payment of warranty claims. Assist and support program stakeholders when requested to identify product quality issues. Travel in data support capacity, if need be, to local & overseas supplier facilities, Glovis Ports or various manufacturing locations for quality issues. Create and distribute monthly warranty claim status reports & historical analysis, establish and enforce warranty target expectations and program risk assessments for all active suppliers on a monthly, bi-weekly, half-year and annual basis for new or existing accessory launch programs.

Supervise warranty staff members in the absence of the Warranty supervisor or QA dept manager to either plan, coordinate, support and execute claim resolution or risk assessment with Quality Assurance & PIO Supply department.

KEY ACCOUNTABILITIES

• Assist with dealer warranty claim operations involving aspects of review, analysis, report and coordination of supplier judgment, resolution, claim settlement and financial resolution in conjunction of H/K/GMA, Finance, Accessory Supply, QA, Local/Korea suppliers, customers and Glovis affiliates. Coordinate, prepare and establish procedures that could streamline Dealer Claim Resolution process based on the scope of operations allowed and defined within the system platform and establish a financial recovery plan for accessory warranty operations. (30%)
• Build, review, improve and update all claim data elements submitted though H/K/GMA for products released out to the public. Build quantitative measures to optimize performance analytics for continuous improvement of program acceptance criteria and financial exposure. Summarize end results of all resolution monthly. Supervise and support with warranty analysis to other departments. (25%)
• Monitor Field & PDC/Port warranty activities in regards to KPI targets and established financial recovery plans for all active (new and existing) accessory programs. Participate in program kick-off meetings in conjunction with Purchasing, Sales,