Program Management, Enterprise Systems

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

Desired Location: Bay Area

Role Type: Hybrid (1-2 days per week) 

Title: Program Manager, Enterprise Systems

What You'll Be doing:

• Lead transformational work on our core enterprise systems, with an initial focus on Salesforce, Marketo and related systems.
• Manage the project lifecycle of small to large SaaS implementation projects including requirements gathering, project planning and management, risk management, budget management, communications, and change management.
• Form strong cross functional relationships and successfully navigate through project obstacles and stakeholder relationships to deliver successful outcomes.  
• Leverage expertise to challenge the current business process, assumptions, systems design, and other aspects of the project when appropriate to drive the team towards improved solutions.
• Actively support team work by leading working sessions to estimate and decompose complex projects into manageable parts with delivery plans. Helps remove barriers within and outside the team to move the project forward.
• Owns the overall program to ensure successful delivery of objectives on time and on budget.  
• Exemplifying our core values of Make Tomorrow Better than Today, Attack Hard Problems, Driven by Customer Outcomes, and Play to win Together!

 

Your Qualifications:

• 5+ years of experience leading successful implementations or significant enhancements of SaaS systems.
• Proven track record of delivering complex projects from system selection to implementation, including management of 3rd party implementation partners and integrations to timeline and budget
• Strong grasp of key processes such as Order to Cash and the PLG lifecycle with direct experience managing one or more transformation projects in these areas. 
• Salesforce experience is required, with experience in Marketo, SFDC CPQ, SFDC Billing, and Netsuite highly preferred.
• Experience with project/program management toolsets (JIRA, GSuit, Confluence, Asana or similar Program Management tool).
• Experience using DACI and RACI to drive decisions at all levels of the organization.
• Demonstrable experience with Project and Development standard methodologies such as; Project Plans, Executive Reporting, Agile Methodology, SDLC planning, Process Diagramming and change management.
• Excellent communications skills for both business and technical audiences across all levels of the organization.
• Bachelor's degree or professional certifications in Business, Data, or Technology related fields or relevant work experience.
• Scrum Master Certification and PMP strongly preferred.
• Experience with consumption or usage based buying programs is a plus.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.Base Pay Range$138,400—$173,000 USD Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Place