Scheduling Support Centre Team Member

 

Position Description

 

The Schedule Support Centre (SSC) is a key business function within ESB Networks which supports the electricity market in delivering market participants (electricity suppliers), customer and ESB Networks metering requests and are responsible for the operation of the Optimised Scheduling System in ESBN.  The SSC is a centralised unit, and team members are responsible for planning and managing in day work schedules for Network Technicians across Ireland.  The team member must ensure a consistent flow of work to network technicians and dynamically manage the schedules throughout the day taking into account changing priorities to ensure service level agreements and key performance indicators are met.

 

The SSC is also responsible for planning, managing and scheduling metering work programmes such as Pay As You Go metering, smart metering, microgen, and approved meter exchange programmes. Supporting electricity suppliers, maintaining key IT systems such as Click Schedule are also key business functions managed within the SSC.

 

The SSC is one of the teams within Customer Experience within ESB Networks, the customer facing first point of contact for all customers of ESB Networks.

 

Key Responsibilities

 

• Maintaining and managing Click Schedules
• Supporting NT availability
• Liaising with NT’s, Customers, Suppliers and other ESBN functions
• Support the delivery of PR5 approved meter exchange programmes
• Ability to work to tight deadlines and deliver results in a timely manner
• Support the strategic objective of automated scheduling

 

 

Experience and Qualifications

 

Essential

 

• Work in accordance with agreed guidelines, policies, and procedures
• Provide excellent customer service to all stakeholder
• Work well with other team members and actively participate in achieving team objectives
• Excellent communication and interpersonal skills
• Maintain knowledge and skills to carry out full range of duties
• Ability to work and share knowledge and competencies openly within team structure
• Demonstrate flexibility and adaptability to change
• Ability to learn on the job and develop new skills
• Self-motivated and capable of problem solving

 

Desirable

 

• Experience of working in a customer focused environment
• MS EXCEL knowledge
• Experience of SAP IS-U

 

 

Location 

 

Wilton, Cork

 
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate, upon successful completion of probation, may work flexibly within their jurisdiction with attendance at the workplace in line with the Smart Hybrid Working charter for the Scheduling Centre.  All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

The successful candidate will be required to be on site in Wilton Office for the duration of the probation.

 

 

Reporting to     

 

The Team Leader, Schedule Support Centre

 

 

Why Work with Us?

 

• Opportunity to lead Ireland’s transition to net zero carbon future 

• Progressive, hybrid working model 

• Career development through mentoring and training  

• Corporate Social Responsibility Opportunities 

• Sports and Social Clubs 

• Networking opportunities 

• Credit Union 

• Generous Pension 

• Access to staff well-being programs 

• Generous parental leave entitlements 

• Strong values-based and inclusive culture  

• Strong commitment to diversity, equity and inclusion  

• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

 

 

Closing date

 

5th March 2024

 

 

Salary

 

Starting from €31,200 per annum

 
 

 

Note: Applicants who anticipate needing assistance for any part of the application process may contact, in confidence recruitment@esb.ie
 

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.