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At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

Reporting to the Collections Manager Team Leader, the Collections Assistant Manager/Team Leader preserves the credit union assets by controlling delinquent accounts, collecting delinquent loan payments, recovering collateral, and disposing of repossessed collateral. Always maintain professional demeanor while working with members, vendors, and staff.

What You Will Be Doing:

1. Supervise, motivate, and provide direction to direct reports, as well as the entire team.  This includes coaching, mentoring, and evaluating the performance and behavior of individual employees; monitoring and supervising the productivity, efficiency, and effectiveness of the credit union’s collection function; and establishing and maintaining clear and productive lines of communication with all stakeholders.
2. Supervise staff to maintain the credit unions charged-off and delinquent accounts at or below acceptable levels to be identified by credit union management or industry standards. 
3. Ensure all collection activity is legal and follows credit union policy. Keep management informed of operational issues affecting the credit union’s collection practice(s).  Provide monthly (or as requested) reports which reflect all collection and recovery activities.
4. Supervise staff and assist with analyzing financial situation of delinquent borrowers.
5. Assist with the liquidation process of repossessed collateral, always working to ensure the highest possible return to the credit union. Recommend charge-offs to senior management.
6. Assist the management team in reviewing collection work queues to monitor and measure performance; including acting as a back-up for Collectors during absences or as requested by management.
7. Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.
8. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. 
9. Attend credit union training sessions, conferences and seminars as approved by management. Maintain awareness of policies and regulations related to duties and responsibilities.
10. Conduct one-on-one meetings with individual team members assigned to supervise.
11. Perform personnel-related staffing, scheduling, training, and performance evaluation of all assigned staff. Adhere to the progressive discipline process and respond to performance or behavior deficiencies promptly.
12. Develop and maintain a high level of expertise around the credit union’s collection software, Temenos. This includes assisting in supporting outside departments and vendors during upgrades and conversions.    
13. Develop recommendations for cost efficiencies, process improvements, pricing and enhancements to products by monitoring trends in loan performance.
14. Maintain a dependable record of attendance and timeliness.