Senior IAM Lead Analyst – L3 Support, SVP (C14)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

We are seeking an experienced Senior IAM Lead to function as the Authentication Operations team's SME providing Level 3 support under the Identity & Access Management (IAM) organization for Citi. This opening is a result of the team's continued growth. The ideal candidate will bring an experienced background with a mix of skills in Information Technology (IT), Information Security/Risk Management, and Digital Transformation with strong alignment to the business requirements detailed below. This is a senior role that requires strong SME knowledge and soft skills interacting with technical and non-technical stakeholders. The position will report to global operations manager.

NOTE: The global operations team operates 24/7 x 365 days with teams based out of APAC and North America (NAM) regions. Some work outside regular working hours can be expected to ensure closer integration with peers in the APAC region.

Responsibilities

• Participate and drive production incident resolution and root-cause analysis
• Apply a combination of risk and change management, security policies and controls, user account lifecycle management and access management best practices in solution recommendations
• Identify and define appropriate data sources, tools, and techniques for extracting application support data
• Continuously improve operating procedures and documentation to achieve service excellence
• Work with other Citi business and technical teams to identify functional requirements and utilize them in the identification, justification, and implementation of technical solutions
• Translate client's business requirements into specific system, application, or process designs
• Define and organize the application onboarding processes and the supporting service fulfillment efforts
• Communicate proposed work plans to the senior management and application support teams
• Provide hands-on mitigation of escalations and production issues when needed and set the proper expectations with the business
• Analyze trends based on recurring issues and provide solutions to improve processes and platforms
• Monitor and review service levels
• Take decisions independently and demonstrate accountability of outcomes
• Establish and operate Support Rotations

Qualifications

• 8-10+ years' experience Enterprise Single Sign On (SSO) and/or Multi-Factor Authentication (MFA) solutions with at least 3+ years' SME knowledge in the SAML federation technologies and Policy Based Access Control (PBAC) with any industry products (Plain ID is highly preferred)
• Strong, hands-on experience with Identity and Access Management (IAM) tools and processes
• A