Senior, Performance Management

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, Performance Management designs, implements, and continuously improves enterprise performance routines. The role ensures practices such as goal setting, Check‑Ins, calibration, and annual performance reviews are effective, meaningful, and consistently applied across the organization, aligned to enterprise values and business priorities.

Reporting to the Director of Performance and Talent Management, the role blends program leadership, data analysis, influence, and independent strategy‑setting to shape, operate, and evolve performance practices. The role partners closely with HR Business Partners, HR Technology, and functional leaders, and delivers insights that inform senior‑level leadership discussions.

What You Will Do

Strengthen performance conversations (Check‑Ins & Annual Performance Reviews)

• Design and evolve a performance management approach that clarifies priorities, defines what good performance looks like, and connects individual work to team and enterprise outcomes. 
• Create a simple, intuitive user experience that reinforces clarity, progress, feedback, and growth through effective performance conversations, guidance, and examples. 
• Continuously gather input from leaders and colleagues to identify what’s working and where improvements are needed.

Ensure a strong enterprise goal‑setting approach

• Drive a simple, enterprise‑wide approach to goal setting that keeps teams focused on the work that matters most.
• Provide guidance and examples that make goals clear, measurable, and aligned to company priorities. 
• Support leaders in translating enterprise priorities into team and individual goals, and strengthen accountability by enabling clear expectations and progress tracking.

Advance frontline performance strategies

• Develop practical, scalable performance practices that support frontline teams and reinforce Rituals of Hospitality, productivity, and selling capabilities. 
• Design solutions that are easy for People Leaders to use every day, grounded in frontline feedback and real operational needs.

Turn performance data into enterprise insights

• Use performance data to help leaders understand strengths, gaps, and next steps. 
• Leverage AI‑enabled tools to analyze data efficiently, identify patterns, and generate clear, compelling narratives. 
• Translate insights into actionable recommendations that improve coaching, inform decisions, and connect performance outcomes to broader talent and development strategies.

Enable responsible AI adoption in performance practices

• Deliver solutions and ways of working that use AI to improve efficiency and scale performance practices responsibly for leaders and colleagues.

Partner with HR Technology to deliver a best‑in‑class colleague experience

• Collaborate on launches and enhancements within MyHR. 
• Identify friction points across the end‑to‑end experience and drive continuous improvement through process, resource, and system enhancements.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Performance Management & Program Design: Expertise in designing, operating, and continuously improving enterprise performance routines, including goal setting, Check‑Ins, calibration, and annual performance reviews, with a focus on clarity, consistency, and business alignment.

Strategic & Systems Thinking: Ability to view performance management as an inte