Jobs and Careers
MI
Financial Services Representative
Mirastar Federal Credit UnionSan Jose, United Statesfull_timeVerifiedPosted 13 Dec 2024
About the role
SUMMARYThe Financial Services Representative will assist members with establishing new memberships, subsidiary accounts, and Individual Retirement Accounts (IRA). The incumbent will perform account setup on all types of Credit Union depository and retirement products. He/She will also perform account maintenance activities and process basic financial and lending transactions. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Education and/or Experience: A High school diploma and a range of two to three years related experience and/or equivalent combination of education and experience. · Certificates, Licenses, Registrations: None required, Notary Certification preferred. ESSENTIAL FUNCTIONS· Opening new membership and subsidiary accounts, including all types of depository and account ownerships (e.g., trusts, retirement, fiduciary and organizational accounts).· Assess member loan needs from start to finish starting with loan type, ancillary product review, and submission of application. Follow up as needed with consumer and auto loans, which may include closing. · Cross-selling products and services within established guidelines.· Performing account maintenance activities, including closing accounts, establishing power of attorneys, account transfers, processing ownership changes, and certificate renewals.· Performing basic teller functions, including processing share, and share draft deposits, withdrawals, loan payments, and draft stop payments.· Answering questions and resolving problems on products and services.· Participating in product and service promotions.· Meeting all requirements to become a Notary Public · Ensuring operations are conducted in accordance with established Credit Union policies, and legal and regulatory requirements, including, but not limited to, understanding of the compliance with the Credit Union’s BSA-AML program· Attending Sponsor Employee Groups (SEGs) visits with Business Development and/or hosting a Credit Union table at a SEG location.· Acting as a backup for other Branch positions as needed.· Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile, and reporting suspicious activities to your supervisor and BSA Officer.· Filling in at other Branch locations as needed.
KNOWLEDGE, SKILLS AND ABILITIES· Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels· Effective interpersonal skills and ability to work with all levels of staff and members in a professional, approachable, and positive manner· Forward-thinking, with professional standards and business profile· Ability to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner· Ability to maintain strict confidentiality· Ability to conduct thorough research, and provide workable recommendations and solutions to problems· Broad knowledge of, and practical experience with operations functions, products and services, and the laws and regulations which affect the Credit Union· Detail-oriented, self-starter who is able to work independently· Computer literate and proficient in software applications, Adobe Acrobat, online research tools, and MS Office: Word, Excel, PowerPoint, and Outlook· Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures as well as taking advantage of the continuous education opportunities within and outside of the Credit Union· Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.· Humble: Lack of excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self. Shares cred
KNOWLEDGE, SKILLS AND ABILITIES· Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels· Effective interpersonal skills and ability to work with all levels of staff and members in a professional, approachable, and positive manner· Forward-thinking, with professional standards and business profile· Ability to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner· Ability to maintain strict confidentiality· Ability to conduct thorough research, and provide workable recommendations and solutions to problems· Broad knowledge of, and practical experience with operations functions, products and services, and the laws and regulations which affect the Credit Union· Detail-oriented, self-starter who is able to work independently· Computer literate and proficient in software applications, Adobe Acrobat, online research tools, and MS Office: Word, Excel, PowerPoint, and Outlook· Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures as well as taking advantage of the continuous education opportunities within and outside of the Credit Union· Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.· Humble: Lack of excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self. Shares cred
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s