Customer Service Coordinator, German Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Customer Service Coordinator, German Speaker to join our team in UPM Business Hub Wrocław, Poland.

Greetings from your future manager

Good service starts with enthusiastic and motivated people. Welcome to our team, Customer Service is a crucial department. You will be representing our brand, your knowledge and interpersonal skills will determine the way our customers perceive UPM Raflatac. The wide and personalized training programs will support you during your development, so it is not only our customers benefit, but your own career as well. - Niki Hajnal, Team Leader, Customer Service

What you will do

• Customer relationship management as defined by sales management and supported by UPM Raflatac internal systems to ensure smooth customer service
• Order managing – progression and communication of orders to all necessary parties, responsive action in process disturbance situations
• Customer data maintenance - including Customer Master File and Price Lists
• Complaint handling – entry and progression of claims, customer interface and internal coordination
• Enquiry handling related to pricing, products and supply chain
• Technical advice - including product recommendations, organizing samples, trials, technical documents and brochures and having a basic understanding of printing methods
• Sales support – including information retrieval and analysis, pricing support
• E-Business – promoting and then offering consistent support to customers with UPM Raflatac's tools and strategies
• Proactive activities including product promotion, price offer follow-ups, etc.

Who you are

• You are fluent in German and English
• You have high level spoken and written communication skills
• Your approach includes actively suggesting products and services tailored to each customer's individual requirements
• You are interested in developing product and technical knowledge
• You have systems and processes knowledge
• You have commercial awareness
• You have an interest in e-Business developments and the commercial impact of this on businesses

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils’. Our work is impactful and transformative
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves

Learn about our Rewarding and our Ways of working

Additional information

The position is located in UPM Business HUB Wrocław, Poland.

The position holder will report to Nikoletta Hajnal, Team Leader, Sheet Customer Service.

Please apply via the link above and attach your CV and cover letter latest 29.04.2025. We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at careers@upm.com