Customer Care Specialist (m/f/d)

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.

We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists (f/m/d) to join our Team!

What you will do

• Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
• Being our customers voice by sharing their feedback and reporting their issues
• Collaborating with our different teams and having direct impact to improve our Product
• Representing Vivid Money and build a trustful relationship with our customers

Requirements

• Unlimited desire to help customers and do everything possible to resolve their requests
• Passion to build better customer service
• Experience in customer support or work with customers
• Native or fluent in English. Knowledge of other European languages is a plus

• Very good command of MS Office and G-Suite
• Experience with regulatory and government requests, customer's claims are an advantage
• Financial or investment background is also a plus
• Berlin based

Benefits

• Opportunity to participate in the creation of a new and innovative company
• Great working atmosphere in a motivated and dynamic team
• Opportunities to learn and grow together with the company
• Subsidized lunch, free Nilo.health membership and Urban Sports Club membership
• Vivid Prime subscription for free!
• Brand new office in Berlin, while at the same time opportunities to work remotely and from abroad
• Team events to allow teams to mingle and encourage team building and trust