Senior Manager, Quality Estimate Operations

Service Center

CSCS TX

Duties and Responsibilities:

• Teammate Development and Coaching: Support the growth of team members through mentorship, guidance, and constructive feedback to build a high-performing team.
• Strategic Planning: Develop, implement, and communicate operational strategies tailored to the unique needs of three distinct business units.
• Standardization and Best Practices: Understand and align processes with insurance industry best practices, identify emerging trends, and design solutions to promote consistency across business units.
• Training and Onboarding: Define and implement training programs that ensure Caliber's standards are met and provide comprehensive onboarding for new team members.
• Operational Consistency: Ensure processes and practices across all business units meet organizational goals, particularly in estimate documentation and quality assurance.
• Cross-Functional Collaboration: Partner with internal and external stakeholders to support seamless operations and maintain high service quality.

• High school diploma or equivalent required; a degree is preferred.
• Minimum 10 years of experience working with insurance repair programs.
• Strong organizational and project leadership experience.
• In-depth knowledge of OEM repair procedures and specifications.
• Proficiency with collision repair tools, equipment, and diagnostic instruments.
• Exceptional problem-solving and analytical abilities.
• Excellent attention to detail and the ability to ensure accuracy.
• Effective communication and customer service skills at all levels.
• Strong team collaboration skills with the ability to work independently when needed.
• Proficiency in basic computer programs (Excel, Word, etc.).
• Completion or enrollment in LDI and Platinum Leadership Training.