Security Clearance required:

Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team 
We are currently seeking a strong ServiceNow Systems Architect (SA) who is responsible for leveraging IT Service Management (ITSM), IT Operations Management (ITOM) and other Practices.  
 
What is the position? 
This position is to optimize, transform, and ensure Organizations are efficient and effective using the ServiceNow platform. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.  
 
What will I get to do?  

• Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain.
• Provide support in Sales opportunities as needed.
• Participate in estimation efforts and review of Statements of Work (SOW). This includes understanding new applications and the ability to access and provide level of effort for all roles within the project.
• Maintain training and knowledge of designated applications.
• Occasional, solution development of Stories for Customer Projects
• Perform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Working with clients to assess current state processes and tools
• Assist customers with proof-of-concept activities
• Enable ISM Delivery building efforts through development of intellectual property (IP)
• Participate in growing and enhancing internal process for successful client delivery
• Identify new opportunities to provide additional value to clients and improve business performance
• Maintain high level of client satisfaction
• Enable practice building efforts through development of practice intellectual property (IP)
• Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilities

 
What qualifications do I need? 

• Must be a US Citizen
• Must be eligible for a Public Trust clearance or higher
• Functional and technical knowledge of ServiceNow
• 8-11 years of related experience with a bachelor’s degree or equivalent experience
• 5+ years of experience in SaaS software configuration and/or development
• Functional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients
• Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc.
• Experience building and coding Configuration Management Databases (CMDB)
• Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
• Knowledge of relational databases
• Knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
• Experience dealing with technical end-users in a support role
• Strong desire to learn new technology
• Strong desire for career advancement
• Minimum of two ServiceNow Implementation Specialist