ServiceNow Architect

We are seeking a ServiceNow Architect with 10 years of hands-on experience building, configuring, and optimizing enterprise ServiceNow solutions across ITSM, HRSD, and SPM. This role will be a core technical contributor on high-priority ServiceNow implementations and platform modernization engagements across our client portfolio. The ideal candidate is a detail-oriented, delivery-focused developer who can independently own complex development workstreams, mentor junior developers, and collaborate closely with architects and project leads to bring scalable ServiceNow solutions to life. 

Responsibilities

Development & Configuration 

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and script includes. 

• Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems. 

• Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences. 

• Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery. 

• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices. 

Platform Engineering & Quality 

• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances. 

• Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks. 

• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles. 

• Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations. 

• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases. 

Integration & Data Management 

• Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tooling, LDAP/AD, and enterprise middleware. 

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Company

Bounteous

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