Job Title

Senior Operations Manager

Job Description Summary

The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing the operational health, performance, and service delivery across four offices: Palm Beach Gardens, Boca Raton, Ft. Lauderdale, and Miami. This is a high-impact role supporting the firm’s largest submarket in Florida, requiring confident leadership presence, strong business judgment, and the ability to drive consistent execution across a geographically distributed environment.

This leader ensures seamless operational delivery across core functions including brokerage and administrative support, marketing and production design, financial analysis, transaction management, reprographics, facilities, and vendor management. The Sr. Ops Manager serves as the primary escalation point for operational issues, removes barriers to broker productivity, and drives operational excellence through scalable processes, data integrity, and continuous improvement.

Critically, this role requires robust people leadership and organizational maturity with a demonstrated ability to lead and develop teams, and build a strong culture of accountability, inclusion, and engagement across multiple locations.

The Sr. Ops Manager partners closely with market and regional leadership to implement best practices, deliver strategic initiatives, and maintain an engaged, high-performing office environment. This position reports directly to the Managing Director of Operations.

Job Description

Key Responsibilities

Market & Multi-Office Operational Leadership

• Provide overall operational leadership for South Florida, ensuring consistent, high-quality execution and service delivery across all four offices.
• Serve as a strategic business partner to market leadership on operational priorities, organizational planning, service delivery, and office performance.
• Act as the primary escalation point for internal and external operational issues; drive timely resolution while strengthening root-cause prevention.
• Drive operational excellence initiatives, standardize best practices, and improve workflows across functions and locations.

People Leadership (Scale + Development)

• Lead, mentor, and develop a large, multi-site administrative/operations organization; set clear expectations and build strong accountability and performance routines.
• Foster a positive, inclusive, and high-engagement culture across offices; strengthen morale, collaboration, and cross-functional connectivity.
• Partner with HR on recruiting, onboarding, performance management, succession planning, and talent development for operations and support teams.
• Design/coordinate training and adoption programs for operational policies, procedures, tools, and service standards.

Financial & Business Management

• Manage and influence financial operations including budgeting, forecasting, expense management, and financial modeling; identify trends and opportunities to improve performance and manage risk.
• Oversee AR/AP processing, vendor spend, purchasing controls, and expense tracking; ensure appropriate approvals and policy adherence.
• Support deal documentation, transaction expense reconciliation, and commission accounting workflows in partnership with Finance and business stakeholders.

Facilities, Vendor, Technology & Office Services

• Oversee facilities and office services across all locations (including mailroom, reprographics, purchasing, vendors, and office technology) to ensure a consistent, professional workplace experience.
• Manage vendor relationships, contracts, service levels, and issue resolution; drive continuous improvement and cost effectiveness.
• Maintain business continuity and emergency preparedness plans and ensure readiness across sites.

Systems, CRM & Data Integrity

• Promote CRM usage and ensure data accuracy for pipeline and revenue reporting; establish strong routines and accountability for compliance and data integrity.
• Partner with regional/national teams to implement strategic initiatives, share best practices, and support tool/process adoption.

Culture, Engagement & Communications

• Coordinate local engagement initiatives and events in partnership with HR/Marketing; strengthen office culture and employee experience across multiple locations.
• Communicate with clarity and executive presence; translate priorities into action across diverse stakeholder groups.

Qualifications

• Bachelor’s degree in Business Administration,