Business Architect, Principal

General information

Country United States City Remote Location Job ID 40886 Department Information Technology Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Remote

Description & Requirements

The Business Process Analyst/Architect will play a crucial role in reimagining and redesigning our business processes through the lens of design thinking and leveraging the art of the possible using the Salesforce platform. This role will focus on leveraging Salesforce to drive operational efficiency, enhance customer experience, and support strategic business objectives. The ideal candidate will be highly motivated by the opportunity to make impactful contributions and drive meaningful change within the organization and create long term value.

A Day in the Life

• Lead the design and implementation of transformative business processes using Salesforce platform.
• Refine the product backlog for Revenue Transformation opportunities partnering with Product Owner and Solutions Architect to drive value with innovative business processes.
• Collaborate with cross-functional teams to define the art of the possible with Salesforce, re-engineer key processes and capabilities, and map to future-state vision.
• Apply design thinking methodologies to develop innovative solutions that enhance business operations.
• Create and manage comprehensive process maps, workflows, and documentation including App exchange solutions and offline processes.
• Act as a thought leader in Salesforce solutions, staying abreast of the latest developments and best practices to drive continuous improvement. 
• Work closely with Business and IT capabilities to ensure successful adoption of Salesforce solutions.
• Conduct regular process reviews, measure, and analyze the effectiveness of processes, and continuously seek opportunities for optimization and improvement.
• Act as a subject matter expert on Salesforce, providing guidance and support to other team members. (e.g. Sales, Marketing, Partners, Finance).

Basic Qualifications:

• Experience in designing business process strategy.
• Experience with Salesforce in business process design, transformation and/or implementation.
• Experience in business process re-engineering and operating enterprise-wide Salesforce solutions. 
• Experience with analytical and problem-solving challenges utilizing and applying design thinking principles.
• Experience in facilitating workshops and leading cross-functional teams.
• Experience with agile methodologies and a user-centric approach to process design and implementation.  

Preferred Qualifications:

• Experience in Business Administration, Information Systems, Computer Science, or a related field.
• Experience in business architecture or strategic pl