Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:
At Mercy Care, we believe every patient interaction is an opportunity to make a difference. As a Patient Experience Ambassador, you will be the first point of contact for patients and visitors, setting the tone for a compassionate, welcoming, and efficient care experience.
 

What You Will Do:

• Greet patients and visitors warmly, assess their needs, and provide clear directions.

• Assist with appointment check-ins, patient inquiries, and wayfinding.

• Serve as a backup to the Medical Office Specialist, supporting registration, scheduling, and front desk operations during peak times or absences.

• Collaborate with clinical and administrative teams to manage patient flow and ensure timely service.

• Maintain a clean, organized, and welcoming environment in waiting areas.

• Address patient concerns with empathy, using de-escalation techniques when needed.

• Support administrative tasks, including verifying patient information and making announcements.

Minimum Qualifications:

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Ability to multitask in a fast-paced healthcare setting.

• Experience with EPIC or similar systems is a plus.

Position Highlights and Benefits: 

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)  

• Opportunity to get paid daily – through DailyPay  

• Paid holidays and generous Paid Time Off (PTO)  

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!  

• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.  

• Fast response interview times and job offers. 

Ministry/Facility Information:  

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.