Customer Service Rep Part Time

Benefits:

• Competitive salary
• Flexible schedule
• Paid time off

Are you a people person who enjoys helping others? Do you have great phone skills and an eye for detail? Ace Handyman Services of Lincoln Way is looking for a Part-Time Customer Service Representative to join our office team!

As one of the most trusted names in home improvement, we’re committed to delivering top-notch service to homeowners in our community. We’re seeking a friendly, organized, and reliable individual to be the first point of contact for our customers.

What You’ll Do:
Answer inbound calls and respond to customer inquiries
Provide "ballpark" estimates, schedule appointments and follow up with customers
Collect and enter project details accurately
Support craftsmen and the office team with scheduling and administrative tasks
Provide a positive customer experience from first contact through project completion

What We’re Looking For:
Excellent phone and interpersonal communication skills
Strong attention to detail and ability to multi-task
Prior customer service experience required taking inbound calls, preferably in a service business in the construction or building trades
Basic computer skills and comfort working in scheduling/dispatch software
Basic knowledge of home improvement and DIY home projects is a plus
Experience with Service Titan field management software or similar is a plus

Position Details:
Part-time: 18-23 hours/week
Weekday hours, 8am - 4:30pm, flexible schedule
In-office position located in New Lenox, IL
Pay based on experience Compensation: $20.00 - $25.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. 

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.