Business Analyst, Business Systems

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do

Are you fascinated with aligning business processes and technology? Do you love process improvement and automation? Are you excited about joining a fast-growing PE-backed company to help create best-in-class order to cash and record to report processes that impact internal teams? Do you love cross-functional collaboration?

If the above sounds like you, we’d love to hear from you!

The Business Analyst, Business Systems reports to the Director of Financial Systems and fills a key role on the Financial Systems team at SimpliSafe. You will partner cross-functionally to help design, document, and implement solutions that align business processes with technology. You will be responsible for acting as a liaison between the business community and technical community for the discovery and translation of business needs. You will also discover and document business/functional requirements, as well as serve as SME to technical and QA teams to develop their understanding of project functional requirements.

Primary responsibilities include: 

• Works with the business community to understand their needs and translate them into process flows, detailed business requirements, functional design specifications, and user manuals
• Prepares with on/offshore technical team, technical design specifications, to include layout/design, process flow charts, functionality documents, database requirements documentation and/or general documentation
• Works with on/offshore technical staff during development stage to answer questions, provide guidance for business logic and ensure project understanding
• Documents and diagrams the business’ current and proposed processes
• Proposes efficient, effective and practical solutions to business problems
• Ensures that proposed processes, products, and/or services effectively integrate with or replace existing processes, products, and/or services to achieve an improved result
• Develop and execute test plans, ensuring the successful integration and functionality of new systems or enhancements
• Provide training to end-users on new systems or processes, ensuring a smooth transition and adoption.
• Adheres to team standards regarding the Project Delivery Process
• Works with the Product Owner to establish reasonable milestones and manage time effectively

What You’ll Bring

• Bachelor's degree in Business Administration, Information Systems, or related field.
• Minimum of 2 years of experience in business analysis, focus on business systems or Accounting/Finance a plus
• Proven experience in requirements gathering and process analysis
• Strong analytical and problem-solving skills, with attention to detail
• Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.
• Knowledge of system development life cycle (SDLC) and agile methodologies.
• Proven ability working independently with minimal guidance
• Familiarity with ERP systems, billing systems, and other business applications. NetSuite and Zuora experience a plus.
• Ability to adapt to a fast-paced and dynamic work environment.
• Familiarity with industry-standard tools (e.g., Jira, Confluence) is a plus.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with