Jobs and Careers
EM
Community Manager
EmpowerlyUKRemotefull_timeVerifiedPosted 5 Feb 2025
About the role
Empowerly (Empowerly.com) is an education technology company that personalizes college and career counseling, with a mission to empower students to become the most successful version of themselves. We provide data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and experienced college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a unified team committed to our core values – collaboration, data driven, and empowerment – to achieve this goal and a fast-moving team committed to serving the needs of families.
Each student is holistically evaluated through our Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants.We are a fully remote, global workforce focused on building world-class, college admissions advisory services and programs.
Successful Characteristics at Empowerly
A Problem Solver: You have a problem solving mindset with a solution first approachDetail-Oriented: You’re able to dig into data and processes with a fine tooth comb to understand how to get things done in the best way possibleA Lifelong Learner: You’re not afraid to admit what you don’t know and are willing to take on any task delegated to you. You are a fast learner, coachable, and work well with other team membersAn Owner: You’re not afraid to take on full responsibility for any project, big or smallProven Winner: You are a demonstrated top performer and overachiever. You are hungry and driven to succeed. Positive Self-Starter: You have an upbeat, persistent style, manage your time well, and can present your ideas in a clear professional manner. You are highly self motivated and maintain high levels of daily activity and follow up. Interpersonal Skills: Personable, empathetic, and enjoys helping parents and students succeedEntrepreneurial Spirit: You thrive in fast paced environments. Empowerly is a hyper growth company and a start up. Tech Savvy: Embraces SaaS Platforms, Hubspot, Google Workspaces (Slides, Sheets, Docs) etc; comfortable working in spreadsheets and comfortable working with multiple monitorsConfidence: You embrace opportunities, take risks, and challenge the status quoGood Judgment: You have the ability to solve problems and communicate well in ambiguous situations
About the Role
Community Managers are an integral part of the overall mission of Empowerly. Our Community Management team ensures a holistically positive experience through the Empowerly journey for our students and families, and our marketplace of College Counselors. Community Managers also work on various internal programs that lead to student success. We are seeking an experienced, organized, and customer-oriented Community Manager who will integrate well with our team and provide exceptional service to our marketplace of College Counselors, and our students and families.
Location and Position
Remote Position - PST / CST / MST Time Zone Business Travel as Needed for Team Building, Conferences, etc.
Each student is holistically evaluated through our Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants.We are a fully remote, global workforce focused on building world-class, college admissions advisory services and programs.
Successful Characteristics at Empowerly
A Problem Solver: You have a problem solving mindset with a solution first approachDetail-Oriented: You’re able to dig into data and processes with a fine tooth comb to understand how to get things done in the best way possibleA Lifelong Learner: You’re not afraid to admit what you don’t know and are willing to take on any task delegated to you. You are a fast learner, coachable, and work well with other team membersAn Owner: You’re not afraid to take on full responsibility for any project, big or smallProven Winner: You are a demonstrated top performer and overachiever. You are hungry and driven to succeed. Positive Self-Starter: You have an upbeat, persistent style, manage your time well, and can present your ideas in a clear professional manner. You are highly self motivated and maintain high levels of daily activity and follow up. Interpersonal Skills: Personable, empathetic, and enjoys helping parents and students succeedEntrepreneurial Spirit: You thrive in fast paced environments. Empowerly is a hyper growth company and a start up. Tech Savvy: Embraces SaaS Platforms, Hubspot, Google Workspaces (Slides, Sheets, Docs) etc; comfortable working in spreadsheets and comfortable working with multiple monitorsConfidence: You embrace opportunities, take risks, and challenge the status quoGood Judgment: You have the ability to solve problems and communicate well in ambiguous situations
About the Role
Community Managers are an integral part of the overall mission of Empowerly. Our Community Management team ensures a holistically positive experience through the Empowerly journey for our students and families, and our marketplace of College Counselors. Community Managers also work on various internal programs that lead to student success. We are seeking an experienced, organized, and customer-oriented Community Manager who will integrate well with our team and provide exceptional service to our marketplace of College Counselors, and our students and families.
Location and Position
Remote Position - PST / CST / MST Time Zone Business Travel as Needed for Team Building, Conferences, etc.
Responsibilities
- Assist families and students during their Empowerly journey to put their best foot forward in the college admissions process
- Help families get started with counseling journey upon registration (onboarding call, ensuring good fit with counselor, sessions scheduled, questions answered, etc)
- Respond and resolve all incoming customer communications within internal SLAs.
- Work cross-functionally with other internal groups to ensure customers have the best possible outcomesProvide phone and email support using CRM tools
- Support Head of Counselors in ensuring optimal performance of College Admissions CounselorsServe as the resource for the community when questions arise from counselors and families and provide consistent, accurate information across different platforms (Slack, email, phone, video, team meetings, webinars, etc)
- Create and improve processes to ensure quality counseling, regular meetings between students and counselors, clear instructions for new families and counselors, realistic expectations.
- Monitor satisfaction through routine surveysWork with a team to manage Empowerly’s
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s