Administrative Assistant, Guest Services

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule • 6:00am-2:30pm • 9:30am-6:00pm • 2:00pm-10:30pm • 10:15pm-6:15am Variable, Includes Weekends & Holidays Posted Date 05/14/2025 Salary Range: $25.6 - 36.33 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 24259

Primary Duties and Responsibilities

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As a Guest Services (Administrative Assistant II) representative at The Tiverton, you will operate a 24 hour Front Desk to assist with the administrative and concierge duties for the front of house operations (FOH) of a 100 room patient and family guest house which serves UCLA Health System patients, their families, and guests of the UCLA campus. Your responsibilities include coordinating guest check in and check out, guest accounting, concierge, guest services, make room reservations, operate a PBX console, process service requests, coordinate room readiness and special requests with the EVS and Maintenance departments, and participate with guest events and health & wellness initiatives.

Please note: This position will primarily work the evening shifts and middle shifts on weekdays, weekends, and holidays. This position will work all weekends and holidays. This position will train for all the shifts, including the night shift. Shifts may vary to accommodate operational needs.

Various Shifts:

• 6:00am-2:30pm
• 9:30am-6:00pm
• 2:00pm-10:30pm
• 10:15pm-6:15am

Salary Range: $25.60-36.33/hour

Job Qualifications

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Required:

• Experience working in the service industry and working with colleagues to accomplish department goals and objectives, while motivating others to work together as team.
• Demonstrated experience in working in high-volume public contact setting including customer service, team building, problem solving, and service recovery.
• 2 years’ experience in the hospitality, retail, or service industry.
• Skill in prioritizing assignments and multi-tasking to complete work when there are changes in workload, pressures of deadlines, and competing requirements.
• Demonstrated ability to work independently and in a group collaborating with colleagues and to follow through on assignments with minimal direction.
• Ability to write concise, logical, grammatically correct memos, letters, routine email correspondence, etc.
• Interpersonal skills to communicate, work diplomatically and interact effectively with diverse hotel guests, p