Jobs and Careers

Overnight Front Desk Associate (Part-Time)- The Infinity

San Francisco, United Statespart_timeVerifiedPosted 3 Oct 2025

About the role

Who We AreWith a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management, the leader in community management, is seeking a part-time Overnight Front Desk Associate to join our team at our luxury association, The Infinity, located in San Francisco.
The Front Desk Associate is the first point of contact for people entering the building or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings to assist residents and their guests. Front Desk Associates will be cross’ trained to perform a variety of responsibilities within the Front Desk Associate role. No single team member will be assigned exclusively to one location or function; instead, all associates are expected to rotate and adapt as needed to support overall operations.

Job Responsibilities:

Resident Services & Hospitality:
Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.
Smile and make eye contact with every resident and guest we encounter.
Provide basic services as needed such as making restaurant reservations, taxi reservations, providing directions, etc.
Inform residents and guest of activities, events and services that may be of use or interest.
When possible, assist Residents with opening the doors.
Attend meetings as required; Pre-Shift Meetings, Hospitality Trainings, and any mandatory Team Meetings as scheduled.

Front Desk Operations:

Answer telephones and address people who enter the building or approach the Front Desk by politely answering questions, providing information, and assisting in accordance with rules, regulations, and policies.
Monitor and answer resident emails, provide information, and use templates to respond.
Receive and respond to residents’ complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
Be able to prioritize task at desk with residents/owners, guests, and vendors.
Monitor activity at the Front Desk and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.
Maintain the appearance of the Front Desk by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.
Continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner.
Periodically check hallways and elevators for debris.
Note accurately any issues or information throughout the work shift in the shift log and read all e-mails for information pertinent to the Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.
Utilize Building Link and/or KeyTrack to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
Coordinate deliveries to and from units; document and notify residents of parcels in accordance with procedures.
Monitor and maintain an adequate inventory of forms, supplies, and other items used at the Front Desk; promptly notify Supervisor when replenishment is needed.
Check the printer paper in the Business Center and restock when needed.