Director of Quality and Risk Management

Malvern Health is currently seeking a full time Director of Quality and Risk Management for our Malvern Treatment Centers and Malvern Behavioral Health locations in Philadelphia. The Director of Quality and Risk Management position is a full time, salaried position and this role offers a wide variety of benefits with a competitive salary for someone interested in a leadership position.

Position Summary: Oversees the Performance Improvement (PI) and Risk Management (RM) programs for Malvern Treatment Centers and/or Malvern Behavioral Health Philadelphia in all activities.

Summary of Essential Position Functions:

• Leads the facility in all activities related to the Performance Improvement and Risk Management Programs.
• Completion of external questionnaires including regulatory, accreditation, and licensing.
• Directs all inspections and requests by licensing/accrediting and managed care agencies including preliminary internal preparation, on-site assistance to surveyors and assistance in the development of a plan of correction as needed.
• Monitors on-going compliance with licensing/accrediting standards through audits.
• Coordinates the response and analysis of patient complaints.
• Coordinates and updates changes made to the P&P manual.
• Oversees the investigation and reporting process following any incident or serious event.
• Oversees the Peer Review process.
• Maintains files and records as they relate to PI and RM.
• Provides regulatory and safety training as necessary.
• May be required to work during off shifts as needed.

Supervisory Responsibilities: N/A

Benefits

This position is a full time, benefit eligible position. Benefits offered include, but not limited to:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Time Off

• 401K plan with company match

Qualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance enhancement. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  At least 3 years Healthcare experience/preferably in Quality and/or Risk Management. Bachelor’s degree preferred. Experience with the Acute Psychiatric Inpatient population preferred, experience working with child and/or adolescent populations preferred. Experience with The Joint Commission on Accreditation preferred.

Technical/Computer Skills: Knowledge of MS Office.  Proficient in Excel.  Ability to plan and organize work and adequately to express ideas orally and in writing.  Ability to establish and maintain effective working relationships with all staff, patients, outside agencies, families and general public.               

Work Environment and Hazards: