Customer Success Specialist - Chinese Market

<h3>Description</h3> <p>Mize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.</p><p>As a Customer Success Manager at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team in Tel Aviv, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development.</p><p>Responsibilities:</p><ul><li>Building and managing long-term relationships with our clients, primarily in the Chinese market</li><li>Enhancing client results and proactively pushing for expansion </li><li>Enhancing customer experience through product support</li><li>Conduct onboarding and training sessions for clients</li><li>Analyze and provide insights on client-business interactions</li><li>Utilize data to identify opportunities for improvement and growth</li><li>Handle customer requests and complaints effectively and promptly</li><li>Work towards solutions that align with both customer needs and company objectives</li><li>Manage communication infrastructure to ensure efficient and effective client communication</li></ul> <h3>Requirements</h3> <ul><li>3+ years of experience in Customer Success roles within the high tech industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients.</li><li><strong>Communication skills in Chinese</strong></li><li>Fluent in English, both Written and Verbal with excellent communication skills</li><li>Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantage</li><li>Knowledge of the Travel domain and industry - advantage</li><li>Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services</li><li>Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company</li><li>Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments</li><li>Previous experience in a hypergrowth startup environment and mindset - advantage</li><li>Communication skills in Chinese</li></ul>