Ad Operations & Automation Lead

<h3><strong>About Attain</strong></h3> <p>Built for consumers and companies, alike. In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees. In exchange, they give permission to use their real-time data for research, insights and targeted advertising.</p> <p>At Attain, your contribution will help us build a more equitable and efficient data sharing ecosystem—whether helping consumers access modern financial services or businesses leverage data to achieve better outcomes. You’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals every day.</p> <p><em>We are hiring this role to be based out of either Chicago, IL or New York, NY. At the moment, we are targeting candidates who are currently based in those markets. Thank you for understanding!&nbsp;</em></p> <h3><strong>About the Role</strong></h3> <p>The Ad Operations &amp; Automation Lead is the technical subject matter expert within Client Services. You will own complex escalations, manage our offshore Ad Ops team, and drive enablement across CS, directly enabling client retention and revenue growth. Beyond day-to-day technical ownership, you’ll focus on scaling the quality and depth of service we deliver to clients through AI, automation, and process design, in close partnership with our Product team.</p> <h3><strong>What You’ll Do</strong></h3> <h4><strong>Technical Escalation &amp; Problem-Solving</strong></h4> <ul> <li>Own complex escalations across pixel/tag implementation, DSP setup (TTD, DV360, etc.), and PMP configuration, acting as the peer review point before issues reach Product.</li> <li>Partner with CS on client communications and JIRA escalations through resolution; provide additional support for high-value, multi-partner advertisers.</li> </ul> <h4><strong>CS Enablement &amp; Knowledge Sharing</strong></h4> <ul> <li>Serve as the primary knowledge resource for CS on measurement and ad ops by creating playbooks, training materials, and running 1:1s to build team autonomy.</li> </ul> <h4><strong>PMP Ownership</strong></h4> <ul> <li>Take over management of PMP optimization responsibilities.</li> <li>Ensure deal health, pacing, and performance; proactively surface issues and build tooling to expedite increases in usage.</li> </ul> <h4><strong>AI &amp; Automation</strong></h4> <ul> <li>Own Attain’s CS AI tooling