SENIOR SPECIALTY SERVICES AMBASSADOR

Salary: $26 - $28 / hour

 

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

 

Job Summary

 

Makes and serves coffee/espresso drinks and related beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner.  

 

Key Responsibilities:

• Prepares espresso orders for customers and catering using standard measures and recipes.
• Enters orders accurately into POS device
• Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
• Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Always keeps display equipment clean and free of debris. 
• Cleans equipment and workstation thoroughly before leaving the area for other assignments.
• Execute food and beverage processes, including deliveries, replenishment, pulls, stocking, rotation, cleaning, defect, signing and backstock. 
• Monitor and record temperature-sensitive food and beverage items
• Record and complete all cleaning tasks as outlined on the checklist provided
• Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs, creating a warm welcoming experience. 
• Serves customers quickly and efficiently and prevents delays in serving lines.
• Deliver an exceptional guest experience. 
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
• Demonstrate a culture of ethical conduct, safety and compliance; work in a safe manner at all time to benefit yourself and others; identify and correct hazards; comply with all safety policies. 
• Conduct opening and closing walkthroughs daily
• Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members 
• Supports coordination of weekly staffing schedule including provision for vacation and holiday coverage. 
• First point of contact to support either studio in a call out or absence
• Responsible for inventory of snacks and coffee products
• Oversees the maintenance of the machinery and escalates issues with management
• Effectively and efficiently working with all members of the Workplace team and providing supplemental support as necessary
• Greet employees and visitors, welcome visitors
• Acts as a back up support for welcome desk
• Ability to assist with day and evening events
   

 

Key Competencies:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the Specialty Service Ambassador role
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

Apply to Flik today!

Flik is a member of Compass Group USA

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