Quality Assurance Specialist AD-02

Mat-Su Health Services is seeking a Quality Assurance Specialist to join our team!

About us: We are a Federally Qualified Health Center providing integrated medical, dental, and behavioral health care. Our Mission, dedicated to improving the health of our community, one person at a time—through affordable medical, dental, and behavioral health care, attracts and inspires a caring, competent workforce. To learn more about our agency or view career opportunities, visit our website: https://www.mshsak.org/

Summary:

Under the direct supervision of the Corporate Compliance Officer and in collaboration with the Chief Operating Officer, Medical Director and Director of Behavioral Health Services, the QA Specialist is responsible for supportting the development, implementation, and monitoring of quality improvement initiatives to enhance patient care and safety. This position involves assessing current practices, analyzing data, and collaborating with staff across departments to maintain compliance with federal, state, and local healthcare regulations.

Essential Duties:

Knowledge, Skills and Abilities

Incumbent must be able to demonstrate

1. Strong knowledge of the principles of quality assurance and quality improvement.
2. Proficient in medical terminology and medical center operations, or demonstrated ability to rapidly learn.
3. Coordinate with medical and administrative staff to understand operational challenges and propose solutions to improve quality metrics and patient satisfaction.
4. Prepare comprehensive reports, presentations, and written communications for internal stakeholders, leadership, board members, and external regulatory bodies.
5. Knowledgeable of grant reporting requirements specific to FQHC programs and capable of learning additional reporting methods.
6. Conduct in-depth data analysis related to patient outcomes, critical incidents reports, and clinical workflows to identify areas for improvement.
7. Oversee critical incident report management and ensure their closure.
8. Exceptional ability to communicate effectively, both orally and in writing.
9. Ability to work effectively with diverse clinical and medical personnel.
10. Advanced computer skills with significant expertise in data analysis using Microsoft Excel, including creating and managing pivot tables, complex formulas, data visualization, charts, and graphs to analyze data, identify trends, and generate actionable insights for performance improvement.
11. Demonstrated skill in performing detailed, in-depth data analysis to support quality improvement projects.
12. Capability to manage tasks within established timelines and deadlines.  
13. Ability to balance multiple projects and prioritize effectively in an environment with competing demands
14. Proven capacity to foster cooperation and engage team members from various disciplines to achieve performance improvement objectives.

Benefits:

• Health/Dental/Vision Insurance
• Short-Term Disability
• Life Insurance
• Employee Assistance Program (EAP)
• Employee Discounts