R10090480 Customer Quality Manager (Open)

Location:

Phoenix, AZ - 51st Ave - Carrier gases - On-site - TSMC

Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Air Liquide we RESPECT, HONOR and VALUE diversity.

Air Liquide is Hiring for a Customer Quality Manager in Phoenix, AZ!

We are looking for you !

• Pay: $125,000.00 - $135,000.00

• Comprehensive Family Benefits: Air Liquide offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start day 1.

Recruiter:  Carolyn Harris | carolyn.harris@airliquide.com

The Customer Quality Manager is dedicated to fostering excellent customer satisfaction and quality integrity by improving overall quality, cost efficiency, and productivity. This key role serves as the primary liaison between customer requirements and internal operational execution. The CQM's core objective is to ensure that all products and services consistently meet and advance beyond both customer expectations and predefined quality standards. Furthermore, this position cultivates continuous process improvement initiatives to ultimately enhance customer satisfaction and maintain regulatory compliance.

Customer Quality Roadmap Expectations

• Shape and sustain customer roadmaps using inputs from operations, account managers, and quality.

• Identify and facilitate the implementation of Customer-specific requirements throughout the organization.

• Foster awareness of the customer Supplier Quality Review Board requirements throughout the organization and manage gap analysis.

• Collect and analyze customer scorecards and other relevant quality KPIs and support performance development plans.

• Partner with the Supplier Quality Representative to understand and incorporate customer(s) expectations related to suppliers, where appropriate.

• Guide other related customer-facing activities such as customer audits, complaint investigations, supplier quality issue review and response, and electronic Certificates of Analysis (eCoA) processes.

• Collaborate with internal teams to understand stakeholder and customer quality requirements.

Customer / Internal Audit

• Guide audit preparation, execution, and follow-up, ensuring shared accountability for action item closure. Record results in Air Liquide’s system of record (Intelex).

Customer Complaint / Customer Quality Events

• Facilitate customer/supplier quality issues (SQNs, 8D) to ensure robust, on-time customer responses.

• Nurture root cause analysis (including supplier events) for Customer Quality issues.

• Collaborate with process owners to implement corrective/preventive actions based on findings.

• Communicate containment, investigation, and action plan results to stakeholders.

• Maintain Customer Quality Event records in Air Liquide’s system of record (Intelex) and provide responses via customer templates.

• Foster understanding with customers,