Manager, Customer Collaboration (CLD)

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact. 
 

How you will contribute 

You will: 

• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives. Establish solid and strategic relationships with customers to achieve long-term cooperation and business partnerships. 

• Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration. 

• Drive effective cross-functional communication and collaboration among stakeholders: sales, logistics operations, demand planning, product supply, and external partners. 

• Establish Advantage Survey Action Planning in accordance with Mondelez standards. 

• Deliver logistics efficiency (Gross Project Productivity targets) by optimizing logistics processes. 

• Analyze, report and implement necessary improvements in Route to market area (drop size, case pick, OTIF). 

What you will bring 

A desire to drive your future and accelerate your career and the following experience and knowledge: 

• Experience in Customer Service & Logistics functions with knowledge of customer supply chain management in FMCG or consumer packaged goods company. 

• Cross-functional experience (sales, customer service, controlling, demand planning, logistics and warehousing knowledge).

• Strong focus on delivering productivities, service and KPIs.

• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs.

• Strong interpersonal, teamwork and communication skills. 

• Able to influence, negotiate and apply commercial acumen, strategic thinking with E2E approach.

• Desirable experience from project management. 

• SAP, information systems, process design, standard operating procedures. 

What you need to know about this position: 

Educational Background 

A university degree in supply chain management, business, economics, or related field is preferred. 

Job specific requirements 

Experience of Customer Collaboration and Logistics is required. 

Language 

Full professional fl