National Account Manager, Payer

Datavant is a rapidly growing health information technology company with a mission to connect the world’s health data to improve patient outcomes. Datavant works to reduce the friction of data sharing across the healthcare industry by building technology that protects the privacy of patients while supporting the linkage of patient health records across datasets.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. Read more about our culture and benefits here!

The National Account Manager will be responsible for maintaining relationships with designated clients to ensure all client business needs are met. The NAM will be responsible for all aspects of implementing new clients and supporting them post implementation in a manner that exceeds client expectations, including although not limited to all client communication, conflict resolution and ensuring compliance on client deliverables.

You will:

• Operate as the point of contact for any and all matters specific to our customers
• Manage and perform all aspects of implementing new clients including overall implementation project management, acquiring client data, closely monitoring project status and success throughout the entirety of the project
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer’s needs and objectives
• Communicate clearly the progress of project initiatives to internal and external stakeholders
• Track key account metrics and service level agreements
• Assist with the development of a joint company strategic account planning process that develops mutual performance objectives, financial targets and critical milestones
• Identify opportunities in collaboration with the sales team to ensure growth
• Support sales by serving as end to end subject matter expert on our solutions
• Assist with client requests and issue escalation as needed
• Learn and master the details of all processes and all technology that are used to deliver services to clients
• Assist with the functional design of new or enhanced software applications to satisfy client needs 
• Monitor new process and technology initiatives to ensure alignment with client needs

What you will bring to the table: 

• Experience working in the healthcare insurance and/or healthcare audit industry preferred, but not required
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent customer service principles and practices
• Strong ability to prioritize, multi-task and work independently in an extremely fast paced, high pressure environment with minimal supervision
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communication
• Excellent computer and data analytical skills

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $115,000 - $125,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and