Digital Performance Analytics Director, VCA

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The North American (NA) Digital Consulting Practice within VCA provides consulting solutions and services for Visa’s largest issuers in Canada and US. We are in love with digital analytics and push the boundaries on how we continuously reimagine our solutions for our clients.

The VCA team is looking for a Director of Digital Performance analytics, to lead our digital consulting practice and play a role in developing high impact projects for Visa’s clients in the NA region.  The ideal candidate is a strategic thinker that seeks to innovative everything they touch, carries a disruptor mindset, and can articulate/create impactful presentations. This role works together with our Product Experience Design (PxD) team and Visa Marketing Services team to collaborate and solve all our client solutions

You will be ultimately responsible for achieving quarterly and annual revenue targets and related operational responsibilities (e.g., pipeline reporting, crafting client-facing collateral, writing proposals, and collaborating with delivery teams).  You have strong executive presence with clients, including SVP+ digital/CMO leaders at nationally and regionally-focused clients.  You are excited by the prospect of measuring your success through attainment of revenue growth targets. 

The successful candidate will be a seasoned business leader who can understand the bespoke needs of Visa client types.  The role will collaborate closely with matrixed stakeholders who deliver the services and who product manage the services. This person will articulate the value proposition to clients, address client feedback, and ultimately close the sales.      

Responsibilities:

Consultative Selling

• Uncover client needs, challenges, and opportunities with respect to implementation services

• Present solutions to clients that address their needs

• Quantify the value and differentiation of the solution for clients

• Identify the client decision-making stakeholders and processes  

• Define the value proposition and develop sales collateral, including sales presentations and 'tear sheets'

• Develop product pricing strategy, ensure product profitability

Solution Delivery

• Strong project and program management skills

• Manage multiple client projects at the same time while building new solutions for our practice

Customer Centricity

• Strong executive presence

• Speak to technical and non-technical aspects of solutions

• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups 

Industry Knowledge

• Maintain deep understanding of competitive environment for Visa solutions and use that knowledge to articulate the differentiated value we offer

Communications

• Demonstrate executive presence in leading conversations with clients and internal senior leaders at Visa

• Communicate across functional stakeholders (for varying levels and technical expertise)

• Incentivize cross-functional teamwork by aligning cross-functional incentives

• Possess strong diplomacy skills and fosters goodwill between different groups

• Coach teams 

People Leadership

• Demonstrate ability to structure a t