Enterprise Systems Analyst

ENTERPRISE SYSTEMS ANALYST

Number of Openings:           1

Employee Classification:      Exempt, Professional

Institution:                          Cleveland State Community College

Department:                        Infrastructure, Information and Operations

Reports to:                           Vice President for Infrastructure, Information and Operations

Campus Location:                Cleveland, Tennessee

Salary Range:                       $62,034 - $77,543

**Experience of less than 6 years will align with the minimum salary specified in the salary range.

Moving Allowance:                N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants: 

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following: 

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience. 

JOB SUMMARY

The Enterprise Systems Analyst serves as a functional and technical expert supporting Cleveland State’s Enterprise Resource Planning (ERP) environment and associated third-party applications. The role is responsible for troubleshooting, maintaining, and enhancing enterprise systems including Finance, HR/Payroll, and Student AR modules, while working closely with IT, internal departments, and external vendors. The analyst ensures effective implementation of new applications, supports data reporting initiatives, and streamlines business processes for increased efficiency and compliance.

MINIMUM REQUIREMENTS / QUALIFICIATIONS

• Associates degree from an accredited institution in Computer Science, Data Analytics, or related field.
• Minimum of three (3) years of professional experience in information systems, data analytics, or related field(s.)
• Proficiency in SQL, report writing tools (Argos, Power BI), and data visualizations
• Familiarity with ERP platforms such as Ellucian Banner and administrative tools like Touchnet, Jaggaer, and eVisions.
• Experience supporting both end-users and technical teams.

ESSENTIAL JOB FUNCTIONS

ERP and Enterprise Application Support (20%)

• Provide technical and functional support for ERP modules.
• Serve as primary liaison for troubleshooting and assist users with system navigation and functionality.
• Support third-party enterprise applications.
• Address technical queries and challenges.
• Ensure smooth integration with existing systems.
• Coordinate with IT and vendors to resolve issues.
• Communicate updates and solutions to users.
• Manage upgrades and system maintenance.

Coordinating Third-Party Application Deployments (15%)

• Lead or support implementation of third-party applications and coordinate with cross-functional teams.
• Integrate applications with the ERP system.
• Ensure alignment with organizational goals.
• Facilitate communication among stakeholders.
• Work with vendors for deployment.
• Manage timelines to ensure timely implementation.
• Ensure successful deployment and functionality of applications.

Automation and Administration of Financial Processes (15%)

• Administer and automate key business processes and workflows.
• Manage month-end and year-end close activities.
• Oversee student refunds and payroll adjustments.
• Facilitate financial aid disbursements.
• Use Jaggaer for procuremen