Senior Technical Support Engineer

<b><span>What makes us Qlik?</span></b><span>A<span> </span></span><span>Gartner® Magic Quadrant™ Leader for 15 years in a row</span><span>, Qlik<span> </span></span><span>transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.<span> </span></span>  <span> </span>  <span>We excel in integration and governance solutions that work with diverse data sources</span><span>, and o</span><span>ur real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. As strategic partners, our platform-agnostic technology and expertise make our customers more competitive.</span><span> </span>  <b><span>The “Senior Technical Support” Role</span></b><span>As a Qlik Senior Technical Support Engineer, you'll play a vital role in optimizing product performance and ensuring global customer success. Your duties encompass analysing, reconstructing, and delivering solutions to complex challenges, initially focusing on the Qlik product suite.</span><span>In a versatile capacity, you investigate customer issues, provide expert resolutions, and actively contribute to team knowledge sharing. With a customer-centric approach and end-to-end case ownership, you significantly reduce risks, enhance customer satisfaction, and contribute to Qlik's transformative journey.</span><b><span>What makes this role interesting?</span></b><ul><li><b><span>High Impact, High Value:</span></b><span><span> </span>You'll play a pivotal role in ensuring the success of our customers. Dive into complex challenges, analyse, reconstruct, and deliver solutions, making a significant impact on their experience with Qlik's products.</span></li><li><b><span>Continuous Learning:</span></b><span><span> </span>Immerse yourself in a world of evolving technologies, including data, cloud, and SaaS. Beyond Qlik's suite, explore our customers' entire tech stack, keeping your skills at the forefront of industry advancements.</span></li><li><b><span>Versatile Responsibilities:</span></b><span><span> </span>Wear multiple hats – forensic investigator, customer concierge, and student/teacher. Understand unique customer challenges and, as a subject matter expert, mentor peers through workshops, training, and shaping best practice documentation.</span></li><li><b><span>Partner Enablement:</span></b><span><span> </span>Strengthen Qlik’s key partnerships to drive joint success through collaboration, integration, and shared customer outcomes.</span></li><li><b><span>Varied Customer Challenges:</span></b><span><span> </span>Tackle unique issues not found in FAQs or documentation. Own and resolve challenges tailored to customer configurations and objectives.</span></li></ul><span> </span><span> </span><b><span>What will you do?</span></b><span> </span><ul><li><span>Provide technical support for Qlik’s solutions</span></li><li><span>Troubleshoot, diagnose, and debug customer issues</span></li><li><span>Collaborate with development engineering team</span></li><li><span>Deal with Severity 1 issues and with Escalated issues</span></li><li><span>Partner with fellow Support team members to streamline problem-solving and optimize processes.</span></li><li><span>Deliver excellent customer support experience</span></li><li><span>Share technical knowledge with team</span></li><li><span>Focus on customer success and satisfaction</span></li><li><span>Work a minimum of 2 days per week on-site in our Barcelona office for hands-on collaboration and knowledge sharing.</span></li><li><span>You will love this job if Troubleshooting is your passion.</span></li><li><span>You are fascinated by technical challenges, and you think creatively.</span></li><li><span>You love to learn new technologies.</span></li><li><span>You appreciate team spirit and enjoy an international environment.</span></li></ul><span> </span><span> </span><span> </span><b><span>Here’s how you’ll be making an impact:</span></b><ul><li><b><span>Customer-Centric Excellence:</span></b><span><span> </span>Your role is intricately tied to customer success and loyalty. Demonstrate integrity and accountability in providing expert support resolutions, reducing risks to customers, reputation, and internal teams.</span></li><li><b><span>End-to-End Ownership:</span></b><span><span> </span>Take charge of overall resolution for escalated cases, even when involving cross-functional groups. Leverage internal technical expertise and tools to deliver effective solutions and contribute to the knowledge base.</span></li><li><b><span>Knowledge Sharing:</span></b><span><span> </span>Actively participate in technical communications within the team, sharing best practices and staying informed about new technologies. Contribute to the Qlik and Talend communities, offering assistance on generic support issues.</