Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan & Administrative Advisor Senior within PNC's Technology Business Operations – Workforce organization, you will be based in Pittsburgh PA, Dallas TX, or Houston TX.

This Business Experience Plan & Administrative Advisor Senior role within Technology Business Operations enables operational readiness for scaled organizational growth and effectiveness and is responsible for:

- Partnering with senior leaders to support business priorities and
organizational goals.
-Coordinating annual business plans, team objectives, and operational
initiatives.
-Tracking progress against strategic commitments and key performance
indicators (KPIs).
-Identifying process improvement opportunities and drive operational
excellence.

The Business Experience Plan & Administrative Advisor Senior partners with HR, shared services, control partners and technology stakeholders to coordinate planning and execution activities across functions and drive enablement - improving workforce-related operational transparency, organizational throughput, decision-making, and outcomes across a 17,000+ person technology organization.

Responsibilities:
-Orchestrate cross-functional inputs and interlocks (Technology and partner stakeholders, HR, Finance, Sourcing, Risk/Controls, suppliers, service providers) to enable business value delivery; surface tradeoffs, escalate when needed, and unblock execution.
-Facilitate operating rhythms of the function (partner coordination, stakeholder enablement cadences, executive reporting, leader forums, etc.) and contribute to executive reporting routines for the workforce pillar of the Technology Strategy, clearly communicating performance against intended outcomes, ensuring altitude-appropriate insights, timely decisions and follow-through.
-Streamline operational processes and complexity to maximize efficiency and value.
- Manage workforce-related operational risks though the technology workforce risk framework to ensure effective scaling within Technology’s risk appetite limits.
- Enables scaling of technology’s global operating model through acceleration of offshore delivery model and integration of capabilities into operational routines.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Indirectly leads cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Leads execution and implementation of business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add significant value to the business and to achieve business goals.
• Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to an