Senior Cash Collection Assistant (Dentons Business Services EMEA)

<p><strong>About the company</strong><br/>Dentons Business Services EMEA serves as the operational backbone of Dentons, the world's largest law firm, enabling exceptional service delivery to clients across Europe, the Middle East, and Africa. As a critical part of Dentons' global network, our EMEA business services team drives efficiency, innovation, and collaboration.<br/> <br/><strong>Job Overview</strong></p><p>The role is responsible for delivering cash collection support processes and operations for the assigned scope with advanced knowledge and customer service skills, able to work fully independently. The focus area includes supporting, delegating tasks, and guiding Cash Collection Specialists and Juniors, including supervision, knowledge sharing, and providing best practices and standards in customer service and cash collection operations. Additionally, the role involves active participation in the implementation of the new financial system, ensuring smooth transitions, process improvements, and effective stakeholder collaboration.</p><p><strong>This position is a 12-month contract</strong></p><p></p><p><strong>Responsibilities</strong></p><ul> <li>Comply with the firm's policies, internal procedures, and any other legal obligations, and effectively address risks to the firm where those risks relate to this role               </li> <li>Performing day-to-day tasks connected with cash collection process                    </li> <li>Resolving complex client queries and collaborate with Partners on regular meetings                       </li> <li>Regular monitoring of own KPI's to ensure performance target are met.               </li> <li>Ensure data received from Partners is accurately stored in the system.                </li> <li>Identify and implement process improvements to enhance efficiency and accuracy.                      </li> <li>Participate in general projects and initiatives within the department.                     </li> <li>Ensuring quality standards are being met / service excellence (second pair of eyes)            </li> <li>Generation of various reports for Senior team members              </li> <li>Support colleagues and resolve complex cases to maintain high levels of client satisfaction.          </li> <li>Foster and maintain professional relationships with internal and external stakeholders.                </li> <li>Collaborate with Local Finance teams through regular meetings and knowledge sharing session        </li> <li>Follow, create, and maintain work instructions to ensure process consistency.                  </li> <li>Share knowledge and provide training for Specialists and Interns, fostering continuous development</li> <li>Actively participate in the implementation of the new financial system, ensuring alignment with cash collection processes.                     </li> <li>Support system testing, including User Acceptance Testing (UAT), to identify and address potential issues.                 </li> <li>Assist in developing training materials and delivering training sessions for team members on the new system.                    </li> <li>Identify gaps in current processes and recommend system enhancements to improve efficiency.         </li> <li>Act as a key point of contact for system-related queries within the Cash Collection team. </li> <li>Monitor the transition process to ensure data accuracy and continuity of operations during the system rollout.</li> </ul><p><strong>Requirements</strong></p><ul> <li> <strong>Education: </strong>Bachelor’s or master’s degree</li> <li><strong>Experience: 5 years in total, including 3-4 years in a relevant role</strong></li> <li> <strong>Technical Skills: </strong>advanced proficiency in Word, Excel, PowerPoint;</li> <li> <strong>Knowledge of accounting system Elite: </strong>advanced</li> <li> <strong>Language:</strong> Advanced written and spoken English</li> </ul><p> </p><p><strong>Key Competencies:</strong></p><ul> <li>Strong accuracy and attention to detail</li> <li>Analytical thinking and problem-solving skills</li> <li>Advanced legal and financial knowledge</li> <li>Ability to share knowledge and mentor others</li> <li>Experience in delegating tasks and supervising junior staff</li> <li>Excellent teamwork and collaboration skills</li> <li>Strong organizational and time management abilities</li> <li>Effective stress management and resilience</li> <li>Trusted advisor mindset with a client-focused approach</li> <li>Advanced customer service skills</li> <li>Strong interpersonal and communication skills</li> <li>Sound business judgment, including handling escalations</li> <li>Decision-making capabilities in complex situations</li> <li>Deep understanding of Dentons' business model and services</li> <li>Ability to articulate the firm's and RM strategy to fee-earners</li> <li>Basic financial monitoring and understanding of financial performance</li> <li>Extensive expertise in the legal sector, with specialization in a specific area</