Business Process and Data Analyst - Operations Officer II

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF HUMAN RESOURCES

BUSINESS PROCESS AND DATA ANALYST

Salary Range: $74,803.00 - $97,243 - USD, ANNUALLY

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits  

Job Summary:  

The Business Process and Data Analyst will play an important role in fostering operational efficiency and informed decision making through data-driven insights and process improvement across the Department of Human Resources. The successful candidate will be responsible for analyzing business processes and data, identifying areas for optimization and assisting agency offices with creating actionable plans for improvement. The analyst will collaborate with all offices within DHR to understand business needs, design effective workflows, and support strategic initiatives through data visualization, reporting, and process documentation.

Essential Functions:

• Participate in the Department's strategic planning.
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
• Lead projects to apply established business process improvement methods to define, measure, analyze, improve, and control to standardize and improve DHR’s business processes and procedures.
• Engage with department leadership to develop action plans for implementing process improvement.
• initiatives and monitoring results.
• Review data from various sources, including Workday, validating it to ensure accuracy, and conduct analyses.
• Work with DHR Administration on aligning business processes with budgetary processes and City outcomes.
• Other duties, as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION:

A Bachelor’s degree in Business Administration, Public Administration, Management, or related field from an accredited college or university. Master’s degree preferred. (Note: an equivalent combination of education and experience is acceptable.)

EXPERIENCE:

• Five (5) years of experience in budget management, operations, process improvement, and/or data analysis.
• Experience with Power BI or other data visualization tools preferred.
• Experience with Microsoft Office 365 including in-depth knowledge of Microsoft Excel.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to analyze and measure the effectiveness of existing business processes and develop
• sustainable, repeatable and quantifiable improvements.
• Knowledge of the principles, practices and procedures of business and public administration.
• Strong consultative and collaboration skills and must be able to work across a diverse technology-driven environment.
• Proficiency in process flow diagrams, organizational charts, and model development (e.g. forecasting, cost estimation).
• Knowledge of process improvement and change management.
• Extensive knowledge of performance measurement techniques and applied statistical analysis.
• Ability to think analytically, apply analytical techniques and to provide in-depth analysis and
• recommendations to management using critical thinking and sound judgment.
• Ability to communicate effectively, verbally and in writing, with all levels of staff, including leadership.
• Strong facilitation skills, including the ability to resolve issues and build consensus among
• groups of diverse stakeholders.

Additional Information 

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