Become a part of our caring community and help us put health first
 

In the fast-paced, ever-growing world of healthcare, Humana relies on the latest technology and trends for sharing and storing information, communication and security. The Marketing, Regulatory and Operational Communications team is seeking a qualified and highly motivated Senior Salesforce Marketing Cloud Email Developer focused on providing marketing database management, business data strategy and marketing consultation to support enterprise-wide messaging campaigns.

As the Senior Salesforce Marketing Cloud Email Developer (Internal title - Senior User Interface Design Engineer), you will leverage communication output systems, business relationship management and an understanding of business needs to design, development and provide innovative solutions for communications to members, employer groups, broker/agents, and providers. You will utilize tool technologies to develop/code emails, best practices, process-oriented thinking, business knowledge and relationship building skills to implement communications for our vital business partners across the organization. Provide guidance and direction to other team members on requests and functionality. Assist in the development of process and procedural documentation.

Key Role Functions

• Collaborate directly with internal customers to create and develop communications in Acoustic and Salesforce Marketing Cloud

• Ensure quality, process adherence, best practices, and on time delivery of communications 

• Develop/code communications in the vendor solutions and participate in the delivery of project(s)

• Develop and maintain relationships with internal customers

• Lead and/or deploy large projects, participate in testing

To be successful in this role, you must possess the ability to manage multiple priorities in a fast-paced environment and meet deadlines with minimal supervision. Utilizing a consultative approach and technical and problem-solving skills with a strong attention to detail are also critical to succeed in this role.

Only persons with authorization to work permanently in the U.S. need apply. EEO 

Use your skills to make an impact
 

Required Qualifications

• Salesforce Marketing Cloud Email Certification

• 2+ years of professional experience with Salesforce Marketing Cloud

• Demonstrated ability to strategically code emails in vendor solutions that factor in business goals, development capabilities, design standards and user needs

• Strong understanding of SFMC design principles, SFMC technical capabilities, utilization of templates and content blocks to create emails that are mobile responsive and 508 compliant

• Experience coding of email with business, technical and design guideline constraints

• Experience in working on multiple projects simultaneously

• Ability to research and determine root cause of issues and provide solutions to the problem

• Strong knowledge of Microsoft Office XP products (Word, Excel and PowerPoint)

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor’s degree or higher

• Ability to be flexible in a very fluid and dynamic environment

• Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively

• Excellent verbal, written and presentation skills

• Experience with EMME

• Experience with Acoustic

• Experience with Service Now tickets

• Experience with XML or CSV files

Additional Information/Requirements

This role is a nationwide remote role. Candidate must be able to accommodate EST time zone.

Remote Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interrup