Global Strategic Sourcing Quality Control Training Manager

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Atlanta, Chicago, New York, San Francisco or Mountain View. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. 

LinkedIn is seeking a Quality and Training Manager that will develop, implement and report on quality metrics, identify improvements, and manage a training program for the Global Strategic Sourcing organization. The hired individual will be responsible for collecting and reporting on data from various tools and sources to create a quality review snapshot, as well as identify trends to highlight successes and opportunities for improvement across the organization. In parallel and using the quality data, as well feedback from the Leadership Team on trainings needs, this role will plan, develop and deliver engaging training.  This role will work closely with the internal Category and Sourcing Operations Teams, and partner with Source to Pay teams such as Legal, Procurement, and Information Security to develop impactful and content rich training materials.  

Responsibilities: 

• Collaborate with Global Strategic Sourcing Leadership Team to develop a quality control program  

• Establish and report metrics to determine quality of sourcing activities, contracting, adherence to global processes, compliance to purchasing related policies, and accurate use of tools and systems as documented 

• Utilize quality metrics, highlight successes, opportunities, and trends to determine the current state of quality across the Global Strategic Sourcing Teams and to build a training pipeline 

• Plan, design, develop, execute and evolve Global Strategic Sourcing’s training program 

• Create and iterate on our team’s new employee onboarding program and train all new employees 

• Ensure training is effective and changes are properly communicated per the Global Strategic Sourcing change management process.  

• Create and maintain training material to ensure it is up to date and sunset material that is no longer relevant 

• Develop and disseminate required communication materials to ensure key business stakeholders understand Global Strategic Sourcing quality reporting and training plans 

• Partner with Source to Pay Teams on training material development and ensure material aligns with currently documented processes and policies 

• Manage multiple tasks, projects and timelines with a sense of urgency, ownership and within deadline 

• Execute ad-hoc projects related to transformation activities 

• Identify new tools, automation and ways to streamline processes, as needed 

Qualifications

Basic Qualifications: 

• Bachelor’s degree or equivalent work experience  

• 4+ years of project/program management experience 

• Experience with delivering innovative training courses and creative content through different ways of learning and a variety of delivery methods to engage a virtual, global team.  

• Experience with the source-to-pay process, category management/supplier relationship management processes, tools and techniques 

Preferred Qualifications: 

• MBA or advanced degree a plus 

• Demonstrated ability to effectively create and implement training plans and materials  

• Demonstrated experience in quality management and experience with successfully improving quality performance 

• Ability to work in a fast past environment with a high rate of change 

• Experience with reporting and data analysis (i.e. Excel, Pivot Tables, PowerBI) 

• Previous experience with metric identification, reporting and storytelling utilizing data  

• Experience with designing and building SharePoint sites to ensure training material 

• Previous Learning and Development experience  

• Demonstrated ability to manage and maintain project timelines 

• Motivating team member