Analyst, IT Infrastructure (Bilingual-Korean)

Company Description

• On Site
• Salary: $90k-$120k DOE
• English/Korean Bilingual Required

Job Description

A skilled IT Analyst specializing in IT infrastructure is required. This role is crucial for supporting the organization's IT infrastructure management including security, troubleshooting, and collaborating with subsidiaries across North America. The ideal candidate should have 5+ years of experience in managing IT infrastructure, systems, and networks, ensuring optimal performance, security, and reliability.

Responsibilities:

(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

• IT Policy Compliance and Implementation
  • Distribute guidelines issued by the headquarters to the IT operations team and ensure that necessary actions are taken in a timely manner according to the prescribed timelines.
  • Ensure that the items outlined in the policies are properly implemented and monitored within IT operations, conducting oversight and providing timely reports.

1. System & Network Administration

- Install, configure, and maintain servers, networks, and systems (Windows, Linux, and cloud environments).

- Manage network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and efficient communication.

- Monitor system performance and ensure the availability of services and resources.

2. IT Support & Troubleshooting

- Provide technical support to end-users, diagnosing and resolving hardware and software issues in a timely manner.

- Manage helpdesk tickets, ensuring prompt resolution and customer satisfaction.

- Troubleshoot network and system-related problems, offering solutions to minimize downtime.

3. Security Management

   - Implement and maintain security measures such as firewalls, antivirus, and encryption to protect company data.

   - Conduct regular security audits and vulnerability assessments.

   - Ensure compliance with IT security policies, industry standards, and data protection regulations.

4. Backup & Disaster Recovery

   - Manage and execute regular backups to safeguard critical data.

   - Develop and implement disaster recovery plans to ensure business continuity in case of system failures or data loss.

5. System Updates & Patching

   - Regularly update and patch operating systems, applications, and software to ensure systems are up-to-date and secure.

   - Ensure compatibility with new software and hardware deployments.

6. Documentation & Reporting

   - Maintain clear and accurate records of systems, configurations, and network topologies.

   - Document troubleshooting steps and resolutions for future reference.

   - Provide regular reports on IT performance, security status, and ongoing issues.

7. Process Improvement & Optimization

   - Identify areas for improvement in the IT infrastructure and workflows to enhance system efficiency and productivity.

   - Proactively suggest and implement solutions to improve performance, scalability, and security.

8. Collaboration & Project Support

   - Work closely with cross-functional teams to support IT initiatives, software deployments, and infrastructure upgrades.

   - Assist in the planning and execution of IT projects, ensuring timely completion and alignment with business goals.

9. Vendor Management

   - Liaise with external vendors and service providers to manage hardware, software, and IT services.

   - Evaluate and recommend new technologies and tools to improve IT operations.

Qualifications

Required Education & Experience

   - Bachelor's degree in information technology, or a related field.

   - 5+ years of experience in IT administration, supporting systems, networks, and infrastructure.

   -  Hands-on experience with various operating systems (Windows, Linux, macOS) and network protocols (TCP/IP, DNS, DHCP, VPN).

   - Experience with cloud platforms (AWS, Azure, or Google Cloud) is a plus.

   - Strong knowledge of IT infrastructure components, including servers, storage, and networking devices.

   - Familiarity with system monitoring tools and network management software.

   - Proficiency in scripting and automation tools (e.g., PowerShell, Bash, Ansible, or similar).

   - Bilingual proficiency