Senior Analyst, ServiceNow HRSD

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary: 

Vail Resorts is seeking a Senior ServiceNow HRSD Analyst to become an important part of our high-energy, fast-paced, and innovative HR Technology team. As an Senior ServiceNow HRSD Analyst, you will partner with HR, Payroll, Employee Relations, and other key functions to understand business requirements, test technology solutions, and ensure compliance with software development lifecycle standards and other key controls. This role will primarily support ServiceNow, including integrated platforms, and will be a critical resource as we expand the footprint of the ServiceNow platform. 

Job Specifications: (These fields will auto-populate based on what’s inputted into the req when building as long as these tokens are inputted into the Job Description) 

• Starting Wage: $92,397 - $125,793  
• Employment Type: Year Round  
• Shift Type: Full Time 
• Minimum Age: No  
• Housing Availability: No 

Essential Job Responsibilities: 

• Partner with business units to understand needs, gather requirements, and translate them into scalable ServiceNow solutions
• Document functional requirements, user stories, acceptance criteria, and process flows
• Collaborate with developers, architects, and administrators to design and validate ServiceNow configurations
• Stay current with ServiceNow releases and new features; assess impact and opportunities
• Mentor other Business Analysts on the HR Technology team.
• Responsible for Release Management responsibilities including coordinating the items for release, obtaining release approvals, and communicating with the infrastructure and development teams. As well, as ensuring the proper QA practices were followed.
• Administer regular production system support, including researching, diagnosing and resolving data integrity issues, system bugs, etc.
• Open and track support tickets as needed and follow through with open issues reported from all business owners.
• Follow up on production process failures, ensuring timely coordination of resolution and communication.
• Use standard techniques to elicit and document business requirements, effectively identify process inefficiencies, and make suggestions for modifications.
• Conduct system integration testing utilizing quality assurance best practices and documentation.
• Ability to handle multiple assignments efficiently and provide suggested priorities to the manager.
• Open to learning additional technologies and integration practices.
• Actively participate and take personal ownership in career through self-assessments, mid-year, and annual reviews, goal setting, and performance management.
• Adapts to growth and change, is open to and generates new ideas. Handles pressure well, and adjusts plans to meet the changing needs of a rapidly growing organization while simultaneously looking for foundational improvements.
• Leads P1 escalations and coordination, as requested.
• Collaborates with the HR Technology leadership team on internal process impro