Supervisor, Gift Shop

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Princess Riverside Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. 

Having fond memories of vacations with loved ones is an important part of travel. Whether it’s celebrating a birthday, anniversary, or “just because”, vacationers want to take home souvenirs that bring them back to an amazing experience or location. Or perhaps they are bringing a part of their experience home to share with others. Our retail locations help make this possible. The Gift Shop Supervisor is a key component in motivating the retail staff to find that “just right” souvenir for each guest and make those connections and memories. 

Responsibilities

• Assists in motivating the sales team and engaging guests. 
• Develop schedules for employees and monitor their timecards daily.  
• Overseeing opening and closing of retail venues including proper cash and credit card transactions and accountability. 
• Inventory and warehouse management (receiving, ticketing, and distributing). 
• Supervise periodic physical inventories as well as potential count discrepancies. 
• Generating maximum sales while providing excellent customer service and work environment. 
• Communicates and coordinates with multiple departments in a friendly and professional manner. 
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines. 
• Responsible for the overall display and presentation of the products in the store including stocking, and replenishing merchandise. 
• May monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on the property. 
• Keep work areas organized, clean, and sanitized.

Requirements

• Must pass a pre-employment background check that could include a credit check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable, and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities: 

• Must be able to lift 50 lbs./23kg.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth 

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.