Product Onboarding Specialist DACH Market

Hello! 👋🏻

At Factorial, we believe that when our people grow, we all grow. 🚀
We’re on the lookout for our next Onboarding Specialist – DACH Market to elevate how new customers experience and activate Factorial.

If you love helping people succeed, enjoy digging into processes, and want to have real impact—this is your chance!
Even if you don’t meet every single requirement… we’d still love to hear from you. 💜

Are you ready for the challenge? 🚀

As an Onboarding Specialist, you’ll guide new customers through their Factorial journey—making sure they’re confident, supported, and fully set up to get the most out of our platform.
You’ll be the bridge between clients, Product, Sales, and Customer Success—turning insights into better experiences and helping shape how our product evolves.

💡 What You’ll Be Doing

• Welcome and onboard new DACH clients through video calls & email

• Build a personalized onboarding journey shaped by each customer’s need

• Understand how our clients work - and help translate their processes into Factorial

• Spot challenges, identify opportunities, and share insights to improve the experience

• Collaborate closely with Sales, Product, and CS teams to continuously enhance the client journey

• Help define and scale onboarding processes that make the experience smoother and faster
  

What Success Looks Like…

• Clients are fully activated and using Factorial to its full potential.

• High client satisfaction and positive feedback.

• Scalable processes that shorten onboarding times.

• Actionable insights shared with Product.
  

Your Profile 🧐

• Native/fluent German & English

• Experience in Customer Success, Onboarding, or Support (SaaS is a big plus!)

• Proactive, curious, and excited to solve problems

• A fast learner - comfortable with product changes

• Ownership mindset: You care deeply about client success

• HR knowledge is a plus (not a must!)

You’ll be a great fit if you…

• Love helping people succeed

• Enjoy translating challenges into solutions

• Communicate clearly and confidently

• Thrive in fast-paced, collaborative environments

• Ask “why?” just as often as you ask “how?”
  

Perks of being part of our team 😏

• High growth, multicultural and friendly environment 🤝

• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸

• Healthy life with Gympass 🧘🏽‍♀️

• Alan as private health insurance 🩺

• Language classes with Yolk Academy 👩🏽‍🏫

• Syra discounts, Nora & Apeteat lunch❗

• TaxDown to simplify your taxes and maximize your savings

• Breakfast in the office, organic fruit🍏 and free caffeine and theine☕

• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

Structured career paths to support your professional growth!

Transparent salary grids from 25.000€ to 30.000€ OTE.

Relocation Package if you relocate to Barcelona from abroad!

Is this you?! Come rock the world with us!

Abou